Overview
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Position
HOA Manager provides management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with a third party management company, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties. Your Responsibilities on the Team
Community Care Responsibilities
Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel Respond to all customer complaints and coordinate with Lennar's Corporate customer care department to resolve outstanding concerns Facilitate specific customer care seminars for residents Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division Develop and maintain an effective ongoing resident relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests Community Management / Club Management
Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations Participate in the operation of Community Development Districts Develop and implement processes that improve consistent communication flow to customers and management companies including newsletters, event calendars and websites Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives Sit on HOA and CDD boards of directors as required Develop a process of communication between Lennar Sales and Community representatives and HOA Management Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas) Responsible for operational control of all HOAs and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents Homeowner and Condominium Management
Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member Facilities Management
Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities Ensure proper staff training, supervision and follow through is being executed by management companies Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs Financial Analysis & Review
Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements Prepare and execute community Asset Management Plan Develop complete and accurate annual budgets, meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process Develop and manage community budgets Assemble, review, update and monitor all Architectural Control Requests for the Associates where the Declarant is still in control of the Board Assemble and monitor all information entered into the Access system for the Land Department Secure all new Letters of Credit (LOCs), negotiate reductions in LOCs and track LOCs outstanding Requirements
Minimum High School Diploma or equivalent required Bachelor's degree in Business, Finance or related field preferred Minimum three (3) years’ experience as an HOA manager, managing various communities properties and associated infrastructure Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets Ability to communicate effectively and concisely, both verbally and in writing Must have initiative and be able to achieve objectives with minimal supervision Must be detail-oriented and a problem-solver able to deal with complex situations Strong working knowledge of customer service principles and practices Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software Valid Driver’s License and satisfactory driving record Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Benefits include health insurance plans (Medical, Dental, Vision), a 401(k) plan with a $1 for $1 company match up to 5%, Paid Parental Leave, an Associate Assistance Plan, Education Assistance, Adoption Assistance up to $30,000, vacation, holidays, sick leave, personal days, a New Hire Referral Bonus Program, home purchase discounts, and opportunities like Everyone’s Included Day. Lennar Associates benefit from policies and plan terms as described by Lennar. Visit Lennartotalrewards.com for details. Join the fun and connect with Lennar on social media for the latest opportunities. Lennar is an equal opportunity employer and complies with all applicable laws.
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Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live, and fostering a culture of opportunity and growth for Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Position
HOA Manager provides management, direction, and leadership to ensure a community property is maintained and operated in accordance with Company objectives. Responsibilities include working closely with a third party management company, internal and external counsel, members of the association, and/or developer representatives to manage and operate the association and to facilitate solutions to problems amongst communities and parties. Your Responsibilities on the Team
Community Care Responsibilities
Direct all interaction with customers and all on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors and suppliers personnel Respond to all customer complaints and coordinate with Lennar's Corporate customer care department to resolve outstanding concerns Facilitate specific customer care seminars for residents Manage customer complaint log to ensure proper resolution to all complaints are resolved in the timeframe expectations set by the division Develop and maintain an effective ongoing resident relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service as measured by formal and informal feedback and surveys Oversee the coordination with appropriate homebuilding field, administration and sales associates on community needs or requests Community Management / Club Management
Manage the creation and supervision of community structures including master and sub homeowner associations, maintenance free designations, community development districts and condominium and common associations Participate in the operation of Community Development Districts Develop and implement processes that improve consistent communication flow to customers and management companies including newsletters, event calendars and websites Provide leadership and direction to effectively manage relationships with other business groups and achievement of company and property goals and objectives Sit on HOA and CDD boards of directors as required Develop a process of communication between Lennar Sales and Community representatives and HOA Management Lead team of external management companies & consultants responsible for managing in excess of $50M in assets (clubs and common areas) Responsible for operational control of all HOAs and clubs in excess of $50MM in assets, and developing strategies and executing a plan to lead a team of external management companies and consultants Create all HOA documents, club plan documents, condominium documents, and sales disclosure documents Homeowner and Condominium Management
Direct all association meetings including quarterly meetings, budget meetings, committee meetings, public presentation meetings, annual meetings and turnover Manage the preparation, establishment and operation of Homeowner, condominium and commercial associations and act as a liaison and board member Facilities Management
Responsible for service standards execution by management companies including golf courses, restaurants, pools, club and fitness facilities Ensure proper staff training, supervision and follow through is being executed by management companies Responsible for managing the performance of all management companies and developing processes to implement staff evaluations and development programs Financial Analysis & Review
Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements Prepare and execute community Asset Management Plan Develop complete and accurate annual budgets, meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the asset as well as market conditions Develop, implement and track the annual HOA budget for the Division as well as tracking budgets for all communities Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process Responsible for developing and implementing the annual HOA budget for the Division, including revenue projections, deficit funding projections, and marketing plan to boost revenue from Food & Beverage income Develop and maintain the annual cash flow projections in monthly and quarterly detail, and develop strategies to streamline the cash forecasting process Develop and manage community budgets Assemble, review, update and monitor all Architectural Control Requests for the Associates where the Declarant is still in control of the Board Assemble and monitor all information entered into the Access system for the Land Department Secure all new Letters of Credit (LOCs), negotiate reductions in LOCs and track LOCs outstanding Requirements
Minimum High School Diploma or equivalent required Bachelor's degree in Business, Finance or related field preferred Minimum three (3) years’ experience as an HOA manager, managing various communities properties and associated infrastructure Proven experience in coordinating staff, trade vendors, service contracts, community improvements, and managing budgets Ability to communicate effectively and concisely, both verbally and in writing Must have initiative and be able to achieve objectives with minimal supervision Must be detail-oriented and a problem-solver able to deal with complex situations Strong working knowledge of customer service principles and practices Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents Computer literacy, including word-processing, spreadsheet analysis, project scheduling and data management software Valid Driver’s License and satisfactory driving record Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Benefits include health insurance plans (Medical, Dental, Vision), a 401(k) plan with a $1 for $1 company match up to 5%, Paid Parental Leave, an Associate Assistance Plan, Education Assistance, Adoption Assistance up to $30,000, vacation, holidays, sick leave, personal days, a New Hire Referral Bonus Program, home purchase discounts, and opportunities like Everyone’s Included Day. Lennar Associates benefit from policies and plan terms as described by Lennar. Visit Lennartotalrewards.com for details. Join the fun and connect with Lennar on social media for the latest opportunities. Lennar is an equal opportunity employer and complies with all applicable laws.
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