8200 Beckett Park Dr
Suite 111
45069 West Chester
Ohio, United States of America
The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!
At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. A typical day at IWG
Arrive a few minutes before center opens to ensure everything is ready and clean. Assist customers throughout the morning with requests such as Wi‑Fi code changes, package pickups, meeting room assistance, and projector setup. Ensure all services are properly charged and invoices are accurate. Handle special requests and open tickets in the service portal for issues like printing, invoices, or room temperature. Manage mail and other administrative tasks while taking short coffee breaks to stay refreshed. Collaborate with the Community Manager to plan networking events, create and distribute e‑invitations, and produce posters for the center. Wrap up the day by coordinating group meetings, directing attendees to nearby restaurants, and ensuring the center is tidy before leaving. About You
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience). Happy taking ownership of problems and finding ways to solve them. Positive, enthusiastic, and able to adapt to fast‑changing situations. Experience and confidence using MS Office and other basic IT equipment. Legally eligible to work in the Country you are applying within and at least 18 years old. What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends). Generous paid time off plans (sick and vacation). 11 Paid Company Holidays per calendar year (in addition to your PTO accrual). Competitive 401K Program, with a Company match. Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well). A quarterly bonus plan program, plus an hourly rate of $18.02. A bright and inspiring work environment. Training and development opportunities aligned with great career path opportunities. A professional workplace community (business casual attire required). All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business. A typical day at IWG
Arrive a few minutes before center opens to ensure everything is ready and clean. Assist customers throughout the morning with requests such as Wi‑Fi code changes, package pickups, meeting room assistance, and projector setup. Ensure all services are properly charged and invoices are accurate. Handle special requests and open tickets in the service portal for issues like printing, invoices, or room temperature. Manage mail and other administrative tasks while taking short coffee breaks to stay refreshed. Collaborate with the Community Manager to plan networking events, create and distribute e‑invitations, and produce posters for the center. Wrap up the day by coordinating group meetings, directing attendees to nearby restaurants, and ensuring the center is tidy before leaving. About You
We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience). Happy taking ownership of problems and finding ways to solve them. Positive, enthusiastic, and able to adapt to fast‑changing situations. Experience and confidence using MS Office and other basic IT equipment. Legally eligible to work in the Country you are applying within and at least 18 years old. What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends). Generous paid time off plans (sick and vacation). 11 Paid Company Holidays per calendar year (in addition to your PTO accrual). Competitive 401K Program, with a Company match. Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well). A quarterly bonus plan program, plus an hourly rate of $18.02. A bright and inspiring work environment. Training and development opportunities aligned with great career path opportunities. A professional workplace community (business casual attire required). All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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