Overview
More than 100 million users around the globe rely on Cloud Software Group (CSG) to help them adapt, transform, and meet the challenges facing every modern enterprise across private, public, managed, and sovereign cloud environments. We enable our customers to evolve, compete and succeed by leveraging our software franchises for data, automation, insight, and collaboration.
Lead Account Technology Strategist (ATS) - Role The Lead Account Technology Strategist (ATS) is responsible for strategic technical engagement with our customer’s business and IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, the Lead ATS will develop a CSG technology roadmap to achieve the customer’s business and IT goals, identify opportunities that increase value creation, provide technical expertise that informs and impacts sales execution, develop value propositions essential to increased customer consumption and adoption, and utilize a superior customer focus to facilitate ongoing partnership and customer retention. As a Lead ATS you will seek to forge new and innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world.
Primary Duties / Responsibilities
Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization
Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication
Possess a comprehensive understanding of customers’ dynamic environments and create strategic plans that align with customers' future goals
Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally
Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape of various technologies and compatibility factors
Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle
Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions, ensuring high customer satisfaction and minimizing churn
Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders
Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change
Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process
Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution
Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally
Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce
Serve as an external spokesperson and evangelist for the company’s vision and associated technologies
Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, contributing to the broader team’s technical mindshare
Present and communicate effectively at an executive level to multiple customers and prospects
Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set
Maintain a solid understanding of competitive technologies and how to position to win
Provide thought leadership for the team and share best practices
Mentor and lead other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement
Collaborate across departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives
Adapt quickly to changes in the technology landscape to create new business value for customers
Understand industries in which customers operate, including key trends, challenges, and regulatory environments
Takes ownership of outcomes, holding themselves and others accountable for delivering on commitments and achieving strategic goals
Track record of driving revenue through strategic upselling, cross-selling, and new business development
Align technology solutions with the customer’s broader business strategy to drive tangible outcomes
Assist in projects and initiatives outside the ATS organization to help drive GTM strategies and product development
Broad understanding
DaaS / VDI
Applications
Enterprise Browser
Enterprise Mobility Management
Networking
Enterprise Security
Data Management
Data Analytics
Qualifications (knowledge, Skills, Abilities)
Understanding of CSG’s competitive domain and technologies
Passion for technology and innovation, and a proven forward thinker
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Ability to quickly grasp and explain technological and business concepts
Ability to evaluate and develop existing teams and reshape them as necessary while mentoring and inspiring the team
Track record of delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development
Ability to work independently with limited oversight
Prioritizes and manages many diverse tasks, objectives, and risks
Excellent oral and written communication skills, including presentation skills
High level of specialized sales and product solution knowledge
Requirements (Education, Certification, Training, And Experience)
Bachelor’s degree or equivalent experience
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a track record of driving customer adoption
Ability to travel
Certifications (beneficial but not required)
Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certification (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certification (CC-VAD-MA) or with AWS (CC-VAD-AWS)
Microsoft Certified Azure Administrator or Azure Solutions Architect
AWS Certified Cloud Practitioner
Google Associate Cloud Engineer
Updated Security Certifications
Compensation may vary depending on location, qualifications, education, training, experience, licensure, and certification. All roles are eligible for additional rewards including annual bonus and sales incentives where applicable. New York, CA, and other locations have ranges specified in the posting. Benefits vary by role and country. U.S. based employees are typically offered healthcare, life insurance, disability benefits, and a 401(k) plan with company match. This requisition has no specific deadline for completion.
About Us Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users globally. We value passion for technology, courage to take risks, and empower our team to learn, dream, and build the future of work. We are committed to Equal Employment Opportunity (EEO) and to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration without regard to age, race, color, creed, sex, gender identity or expression, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military status, or protected status.
Cloud Software Group will consider qualified applicants with a criminal history and conducts the recruiting process in accordance with applicable fair chance laws. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
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Lead Account Technology Strategist (ATS) - Role The Lead Account Technology Strategist (ATS) is responsible for strategic technical engagement with our customer’s business and IT decision-makers. Leading the end-to-end customer journey, as a trusted advisor, the Lead ATS will develop a CSG technology roadmap to achieve the customer’s business and IT goals, identify opportunities that increase value creation, provide technical expertise that informs and impacts sales execution, develop value propositions essential to increased customer consumption and adoption, and utilize a superior customer focus to facilitate ongoing partnership and customer retention. As a Lead ATS you will seek to forge new and innovative technology solutions that can be implemented and adopted to solve complex business problems for some of the largest organizations in the world.
Primary Duties / Responsibilities
Develop strategic partnerships and build trusted relationships with customers, technical stakeholders, and decision-makers, typically at senior levels across the customer’s organization
Fully integrate with customers, maintaining essential relationships across all levels through regular and consistent communication
Possess a comprehensive understanding of customers’ dynamic environments and create strategic plans that align with customers' future goals
Provide technical thought leadership and articulate industry trends and insights, serving as a trusted technology advisor both internally and externally
Orchestrate technical engagement and resources to ensure customer needs are met, navigating a landscape of various technologies and compatibility factors
Overcome technical and competitive objections, accelerating the technical evaluation component of the sales cycle
Assess the potential application of products to meet customers’ business needs and demonstrate the value of solutions, ensuring high customer satisfaction and minimizing churn
Conduct product demonstrations and technical presentations remotely or at customer locations, driving adoption and consumption in collaboration with Customer Success and internal stakeholders
Engage in continuous discovery, bringing in resources such as SAs, PSEs, and PMs for demonstrations and discussions on new features, and adjust strategies as needs and goals change
Build complex, multi-product proof of concept solutions for customer evaluations as part of a sales engagement process
Manage various customer concerns, from licensing to wide-scale product needs, and coordinate with internal senior leaders and SMEs to ensure seamless service and resolution
Conduct regular case reviews, anticipate issues before they arise, and consistently engage with customers to ensure their environments are running optimally
Keep thorough records of all customer interactions, current use cases, potential future use cases, overall technical strategy, and any projects in Salesforce
Serve as an external spokesperson and evangelist for the company’s vision and associated technologies
Provide regular and efficient updates on assigned accounts to Sales and Sales Engineering management, contributing to the broader team’s technical mindshare
Present and communicate effectively at an executive level to multiple customers and prospects
Own or collaborate on initiatives impacting their immediate sales area, such as go-to-market strategies, and positively influence sales opportunities beyond their own assigned account set
Maintain a solid understanding of competitive technologies and how to position to win
Provide thought leadership for the team and share best practices
Mentor and lead other ATS professionals, fostering a culture of collaboration, innovation, and continuous improvement
Collaborate across departments (e.g., sales, product development, marketing) to align efforts and drive strategic initiatives
Adapt quickly to changes in the technology landscape to create new business value for customers
Understand industries in which customers operate, including key trends, challenges, and regulatory environments
Takes ownership of outcomes, holding themselves and others accountable for delivering on commitments and achieving strategic goals
Track record of driving revenue through strategic upselling, cross-selling, and new business development
Align technology solutions with the customer’s broader business strategy to drive tangible outcomes
Assist in projects and initiatives outside the ATS organization to help drive GTM strategies and product development
Broad understanding
DaaS / VDI
Applications
Enterprise Browser
Enterprise Mobility Management
Networking
Enterprise Security
Data Management
Data Analytics
Qualifications (knowledge, Skills, Abilities)
Understanding of CSG’s competitive domain and technologies
Passion for technology and innovation, and a proven forward thinker
Strong understanding of business processes and their implementation into enterprise applications
Analytical and negotiation skills, particularly at the C-level
Ability to quickly grasp and explain technological and business concepts
Ability to evaluate and develop existing teams and reshape them as necessary while mentoring and inspiring the team
Track record of delivering revenue numbers and supporting accurate forecasts while maintaining a focus on team development
Ability to work independently with limited oversight
Prioritizes and manages many diverse tasks, objectives, and risks
Excellent oral and written communication skills, including presentation skills
High level of specialized sales and product solution knowledge
Requirements (Education, Certification, Training, And Experience)
Bachelor’s degree or equivalent experience
7+ years of technical customer service experience in high-tech, indirect sales, and/or procurement environments with a track record of driving customer adoption
Ability to travel
Certifications (beneficial but not required)
Citrix Certified Expert Virtualization (CCE-V), Citrix Certified Professional – Virtualization, Citrix Virtual Apps and Desktops Service on Citrix Cloud Certification (CC-VAD-CC), Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certification (CC-VAD-MA) or with AWS (CC-VAD-AWS)
Microsoft Certified Azure Administrator or Azure Solutions Architect
AWS Certified Cloud Practitioner
Google Associate Cloud Engineer
Updated Security Certifications
Compensation may vary depending on location, qualifications, education, training, experience, licensure, and certification. All roles are eligible for additional rewards including annual bonus and sales incentives where applicable. New York, CA, and other locations have ranges specified in the posting. Benefits vary by role and country. U.S. based employees are typically offered healthcare, life insurance, disability benefits, and a 401(k) plan with company match. This requisition has no specific deadline for completion.
About Us Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users globally. We value passion for technology, courage to take risks, and empower our team to learn, dream, and build the future of work. We are committed to Equal Employment Opportunity (EEO) and to compliance with all applicable laws prohibiting employment discrimination. All qualified applicants will receive consideration without regard to age, race, color, creed, sex, gender identity or expression, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military status, or protected status.
Cloud Software Group will consider qualified applicants with a criminal history and conducts the recruiting process in accordance with applicable fair chance laws. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
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