Customer Service Account Manager I
Atkore International, Harvey, Illinois, United States, 60426
Overview
Customer Service Account Manager I
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Harvey, IL. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
Responsibilities
Back up CS desk coverage for vacations/call offs by territory
Small territory/agent
Assist CSR's daily with working back orders
Assist CSR's daily with new orders
Work with DP on weekly Status Reports (Recovery Dates)
Review Red Yellow Green Reports and update orders with comments and recovery dates
Review orders for resourcing for available stock
Assist with escalations
Assist with Agent/Distributor uploads and communication
Assist with IT enhancement, problem solving, and module testing orders
Clerical-Order materials, meetings, expense reports, reservations and etc.
Assist with standard work documents
Audit late shipment reports and report paretos and countermeasures
Work credit/debit and RMA's
Correct Dating on Cope and metal framing as requested
Assist with EDI maintenance on daily orders that are stuck in the staging file
Qualifications
High School diploma required, continuing college education a plus
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with CRM software, preferably Salesforce.com
Excellent oral and written communication skills
Excellent planning and organizational skills
Strong mathematical skills
Ability to work independently and/or with little supervision in a team environment
Ability to handle multiple projects and meet deadlines
Ability to maintain a positive attitude
Strong problem solving skills
Experiences with JDE a PLUS
The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.
Within 3 months, you'll
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Participate in a Kaizen with a cross functional team to drive process improvement.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months, you'll
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
Within 12 months, you'll
Manage multiple territories within a region while minimizing freight expenditures.
Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We are committed to an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
Compensation and Benefits As of the date of this posting, a good faith estimate of the current pay for this position is $41,520 - $57,090. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Equal Opportunity Applications are being accepted on an ongoing basis. This employer is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.
We are currently looking for a Customer Service Account Manager I to be based out of our corporate headquarters in Harvey, IL. The Customer Service Account Manager I will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.
Responsibilities
Back up CS desk coverage for vacations/call offs by territory
Small territory/agent
Assist CSR's daily with working back orders
Assist CSR's daily with new orders
Work with DP on weekly Status Reports (Recovery Dates)
Review Red Yellow Green Reports and update orders with comments and recovery dates
Review orders for resourcing for available stock
Assist with escalations
Assist with Agent/Distributor uploads and communication
Assist with IT enhancement, problem solving, and module testing orders
Clerical-Order materials, meetings, expense reports, reservations and etc.
Assist with standard work documents
Audit late shipment reports and report paretos and countermeasures
Work credit/debit and RMA's
Correct Dating on Cope and metal framing as requested
Assist with EDI maintenance on daily orders that are stuck in the staging file
Qualifications
High School diploma required, continuing college education a plus
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Experience with CRM software, preferably Salesforce.com
Excellent oral and written communication skills
Excellent planning and organizational skills
Strong mathematical skills
Ability to work independently and/or with little supervision in a team environment
Ability to handle multiple projects and meet deadlines
Ability to maintain a positive attitude
Strong problem solving skills
Experiences with JDE a PLUS
The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.
Within 3 months, you'll
Complete Atkore's onboarding and immersion program.
Gain an understanding of how your role ties into Atkore's mission and strategic plan.
Participate in a Kaizen with a cross functional team to drive process improvement.
Perform basic order inquiry, entry, and order follow-up activities.
Within 6 months, you'll
Handle an assigned territory independently from PO receipt to invoicing.
Work towards meeting or exceeding the departments daily KPI metrics.
Audit shipments for on time delivery and reconcile inventory and pricing discrepancies.
Conduct monthly agent pulse calls to ensure engagement and alignment with standard work procedures.
Within 12 months, you'll
Manage multiple territories within a region while minimizing freight expenditures.
Drive innovation within your role by streamlining processes to drive efficiencies in customer service.
Identify ways to strengthen the team's commitment to Atkore's core values of Accountability, Teamwork, Integrity, Respect and Excellence.
Atkore is a five-time Great Place to Work certified company and a three-time Top Workplaces USA award winner! We are committed to an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Join our team and align yourself with an industry leader!
Compensation and Benefits As of the date of this posting, a good faith estimate of the current pay for this position is $41,520 - $57,090. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.
Benefits available include:
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Benefits are subject to vesting and eligibility requirements.
Equal Opportunity Applications are being accepted on an ongoing basis. This employer is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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