H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing the store Follow all H&S guidelines and legal requirements applicable to the role and responsibilities Qualifications
As a Sales Advisor, you will be passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive, diverse and equitable workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking opportunities An inclusive company where you’re encouraged to be yourself at work Access to a large global talent community for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.25 per hour *This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. We may modify the compensation range in the future. H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Any assessment method is optional and does not affect your chances of being considered. If you have difficulties with the online assessment, you can request an alternative method of assessment. We may collect information as part of the recruitment process. For more information, refer to our Cookie Notice and Applicant Privacy Notice. Benefits and Inclusion
We offer attractive benefits and development opportunities globally. All employees receive a staff discount card usable on all H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M Home, Other Stories, ARKET, Afound. We also offer the H&M Incentive Program (HIP). Local markets may offer additional perks and differences by country. H&M is committed to inclusive, diverse and equitable workplaces. We discourage attaching a cover letter to avoid potential biases in recruitment.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit
Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories and products in all areas of the store Promote and sell products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing the store Follow all H&S guidelines and legal requirements applicable to the role and responsibilities Qualifications
As a Sales Advisor, you will be passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and are committed to inclusive, diverse and equitable workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking opportunities An inclusive company where you’re encouraged to be yourself at work Access to a large global talent community for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day Employee discount at H&M, Other Stories, COS and more Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $14.25 per hour *This job posting highlights the most critical responsibilities and requirements and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. We may modify the compensation range in the future. H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us. Any assessment method is optional and does not affect your chances of being considered. If you have difficulties with the online assessment, you can request an alternative method of assessment. We may collect information as part of the recruitment process. For more information, refer to our Cookie Notice and Applicant Privacy Notice. Benefits and Inclusion
We offer attractive benefits and development opportunities globally. All employees receive a staff discount card usable on all H&M Group brands. Brands include H&M, COS, Weekday, Monki, H&M Home, Other Stories, ARKET, Afound. We also offer the H&M Incentive Program (HIP). Local markets may offer additional perks and differences by country. H&M is committed to inclusive, diverse and equitable workplaces. We discourage attaching a cover letter to avoid potential biases in recruitment.
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