Customer Relations Specialist
National Inventors Hall of Fame, North Canton, Ohio, United States
The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year!
January to June: 20–40 hours a week; July: 15–30 hours a week. Rate: $15.00/hour.
Position Responsibilities
Develop a comprehensive understanding of NIHF’s STEM enrichment programs
Accurately respond to customer inquiries by providing program information, locations, and pricing
Assist customers in navigating the Camp Invention website to register participants online and over the phone
Problem analysis and resolution
Customer follow‑up and attention to detail for providing superior customer support
Accurately and efficiently enter and process events and registrations
Research and resolve customer‑related issues in a timely and professional manner
Have a passion for the company mission, and incorporate that excitement into customer interactions
Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
Process requests for transfers, cancellations, refunds, and receipts
Identify and elevate priority issues
Periodic filing of customer service paperwork
Communicate and coordinate with internal departments as assigned
Perform other related duties as they roll over to connective departments; work directly with the sales team for support
Perform other job duties assigned
Knowledge, Skills and Abilities
Knowledge of customer service principles and practices
Computer literate with strong typing and data entry skills – both speed and accuracy
Superior communication and interpersonal skills, while providing exceptional customer service
Ability to communicate effectively via email, chat, phone, and in person
Knowledge of call center practices
Confidence in overcoming objections and negotiation practices
Capable of producing accurate, high‑quality work
Ability to multi‑task and respond to changing priorities and seasonal surges in workload
Team player mentality; ability to remain focused when working in close proximity to other staff members
Self‑motivated and able to work independently
Interest in non‑profit, B2B, and B2C communications
Ability to facilitate a positive work environment and portray our company mission
Ability to regularly work in the office and attend in‑person meetings
Requires regular, reliable, and on‑time attendanceAbility to work evening and Saturday shifts during busy season (May‑June)
Credentials and Experience
1–2 years of customer relations/service experience is preferred
Benefits of working for the National Inventors Hall of Fame include
Competitive medical, dental, and vision benefit offerings
On‑site workout facility
Great team environment
Opportunity to return each season, based on performance
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January to June: 20–40 hours a week; July: 15–30 hours a week. Rate: $15.00/hour.
Position Responsibilities
Develop a comprehensive understanding of NIHF’s STEM enrichment programs
Accurately respond to customer inquiries by providing program information, locations, and pricing
Assist customers in navigating the Camp Invention website to register participants online and over the phone
Problem analysis and resolution
Customer follow‑up and attention to detail for providing superior customer support
Accurately and efficiently enter and process events and registrations
Research and resolve customer‑related issues in a timely and professional manner
Have a passion for the company mission, and incorporate that excitement into customer interactions
Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
Process requests for transfers, cancellations, refunds, and receipts
Identify and elevate priority issues
Periodic filing of customer service paperwork
Communicate and coordinate with internal departments as assigned
Perform other related duties as they roll over to connective departments; work directly with the sales team for support
Perform other job duties assigned
Knowledge, Skills and Abilities
Knowledge of customer service principles and practices
Computer literate with strong typing and data entry skills – both speed and accuracy
Superior communication and interpersonal skills, while providing exceptional customer service
Ability to communicate effectively via email, chat, phone, and in person
Knowledge of call center practices
Confidence in overcoming objections and negotiation practices
Capable of producing accurate, high‑quality work
Ability to multi‑task and respond to changing priorities and seasonal surges in workload
Team player mentality; ability to remain focused when working in close proximity to other staff members
Self‑motivated and able to work independently
Interest in non‑profit, B2B, and B2C communications
Ability to facilitate a positive work environment and portray our company mission
Ability to regularly work in the office and attend in‑person meetings
Requires regular, reliable, and on‑time attendanceAbility to work evening and Saturday shifts during busy season (May‑June)
Credentials and Experience
1–2 years of customer relations/service experience is preferred
Benefits of working for the National Inventors Hall of Fame include
Competitive medical, dental, and vision benefit offerings
On‑site workout facility
Great team environment
Opportunity to return each season, based on performance
#J-18808-Ljbffr