Responsibilities
Exceptional Customer Service Experience (over the phone/face to face) Passion and aptitude to create a career in the Information Technology field Ability to take constructive criticism Required Qualifications
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.) Previous experience utilizing ticketing systems Proficiency with Windows and Mac laptops and desktops Familiarity with Active Directory and Microsoft Outlook/Exchange environments. Capable of connecting printers/scanners/copiers Strong written and verbal communication skills- able to relay technical ideas to a business audience Ability to maintain composure, tact, and effectiveness under stressful conditions Desirable Qualifications
A+ Certification Experience working with networking equipment (routers, switches, and hubs)
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Exceptional Customer Service Experience (over the phone/face to face) Passion and aptitude to create a career in the Information Technology field Ability to take constructive criticism Required Qualifications
Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting etc.) Previous experience utilizing ticketing systems Proficiency with Windows and Mac laptops and desktops Familiarity with Active Directory and Microsoft Outlook/Exchange environments. Capable of connecting printers/scanners/copiers Strong written and verbal communication skills- able to relay technical ideas to a business audience Ability to maintain composure, tact, and effectiveness under stressful conditions Desirable Qualifications
A+ Certification Experience working with networking equipment (routers, switches, and hubs)
#J-18808-Ljbffr