Description
The Provider Customer Service Associate is a key resource for provider inquiries, serving as the first point of contact and ensuring timely, accurate, and empathetic resolution of issues related to bill review, payment status, and claims processing. This role requires problem‑solving skills to research complex issues across multiple systems and to collaborate with internal teams such as Billing, Medical Bill Review, Finance, and Network Services. The Associate is accountable for thorough documentation, compliance adherence, and proactive follow‑up to guarantee provider satisfaction. The position also supports leadership by identifying trends, escalating systemic issues, and contributing to continuous improvement initiatives. Success demands strong communication skills, attention to detail, and a commitment to exceptional service.
Additional Skills & Qualifications
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and commitment to resolution.
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing.
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions.
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately.
Ensure timely and thorough follow‑up with providers, maintaining accountability for issue closure and satisfaction.
Support manager in identifying trends in provider inquiries and escalating systemic issues or process gaps to leadership.
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies.
Maintain up‑to‑date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses.
Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards.
Meet department standards for productivity, including average calls per hour, average handling & wrap‑up time, abandoned and rejected call stats, and passing QA scores.
Job Type & Location This is a Contract to Hire position based out of Tampa, FL.
Pay And Benefits The pay range for this position is $25.00 – $28.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline The position is anticipated to close on Jan 23, 2026.
Workplace Type This is a fully onsite position in Tampa, FL.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80 % of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Additional Skills & Qualifications
Serve as initial point of contact for provider inquiries, demonstrating professionalism, empathy, and commitment to resolution.
Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing.
Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions.
Collaborate with internal teams (e.g., Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately.
Ensure timely and thorough follow‑up with providers, maintaining accountability for issue closure and satisfaction.
Support manager in identifying trends in provider inquiries and escalating systemic issues or process gaps to leadership.
Support continuous improvement initiatives by providing feedback on provider pain points and workflow inefficiencies.
Maintain up‑to‑date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses.
Document all interactions and resolutions in CRM system in accordance with standard operating procedures and audit standards.
Meet department standards for productivity, including average calls per hour, average handling & wrap‑up time, abandoned and rejected call stats, and passing QA scores.
Job Type & Location This is a Contract to Hire position based out of Tampa, FL.
Pay And Benefits The pay range for this position is $25.00 – $28.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline The position is anticipated to close on Jan 23, 2026.
Workplace Type This is a fully onsite position in Tampa, FL.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80 % of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr