User Experience Manager, Content and Conversational Design
ADP, New York, New York, us, 10261
ADP is Hiring a Manager of UX Content and Conversational Design.
Overview ADP is seeking a Manager of the UX Content & Conversational Design to lead a dynamic team of UX content professionals in shaping innovative, user-centric experiences across our Human Capital Management (HCM) solutions. Your strategic vision and leadership will bridge product, design, and operations, ensuring that our content is inclusive, accessible, and impactful.
This fast-paced, user-centric environment is comprised of a passionate, innovative, and rapidly growing group of UX designers, researchers, engineers, and product managers. Enthusiasm, innovation, and fearlessness, coupled with a strong desire to solve problems for millions of users around the world, are what you should bring to this role.
Ready to design what\'s next? Learn more about ADP at tech.adp.com/careers.
What You\'ll Do
Lead a global team of UX designers, fostering a collaborative and high-performing culture.
Discover — work to uncover unmet needs from the ADP customers.
Collaborate — partner effectively with product management, engineering, and user research to integrate content seamlessly into products and design systems.
Foster a creative environment — establish a culture of collaboration and critique, while measuring the impact of your team\'s contributions in an environment where great design work can flourish.
Advocate that words matter — define and implement the UX content vision, ensuring alignment across global platforms.
Streamline operations — ensure efficient content workflows while maintaining quality.
Scale what we do — create governance models and frameworks to support effective content management and compliance.
Propel achievement — measure content performance and optimize content effectiveness.
Balance priorities — manage strategic leadership with strong hands-on UX problem-solving.
Advise — mentor and develop your team to grow and evolve their purpose and mission.
Engage in talent activities — participate in the recruitment and interview process as the team grows.
To Succeed In This Role
You'll have a Bachelor's degree OR equivalent.
5+ years’ experience creating sophisticated, yet simple and elegant experiences for enterprise products.
5+ years’ experience, preferably in an agile environment, working with software product development lifecycle.
8+ years of experience in UX content design or related fields, with a minimum of 3 years in a leadership role.
Proven success in managing content design and operations within large-scale environments.
Strong understanding of UX principles, content strategy, and design systems.
Proficiency in tools such as Figma, AI-enabled content tools, content management systems, and knowledge of accessibility best practices.
You must demonstrate the ability to successfully manage several large projects simultaneously.
You are capable of working hand-in-hand with product team members on requirements and design.
You can act as an internal consultant providing business and technical guidance: you\'re comfortable talking about business models and analytics.
You own an exceptional content design portfolio with well-thought-out interactions and content designs across both web and mobile applications.
You\'ll Love Working Here Because You Can
Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another\'s ideas to find the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts, focusing on simplicity and client happiness.
Be surrounded by curious learners. We grow and elevate one another, listen, stay agile, and learn from mistakes.
Act like an owner & doer. We are mission-driven and tackle challenges, solving complex problems hands-on.
Give back to others. We support our clients and community, and ADP\'s Philanthropic Foundation.
Join a company committed to equality and equity. We strive for lasting change through our actions.
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA)
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year.
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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Overview ADP is seeking a Manager of the UX Content & Conversational Design to lead a dynamic team of UX content professionals in shaping innovative, user-centric experiences across our Human Capital Management (HCM) solutions. Your strategic vision and leadership will bridge product, design, and operations, ensuring that our content is inclusive, accessible, and impactful.
This fast-paced, user-centric environment is comprised of a passionate, innovative, and rapidly growing group of UX designers, researchers, engineers, and product managers. Enthusiasm, innovation, and fearlessness, coupled with a strong desire to solve problems for millions of users around the world, are what you should bring to this role.
Ready to design what\'s next? Learn more about ADP at tech.adp.com/careers.
What You\'ll Do
Lead a global team of UX designers, fostering a collaborative and high-performing culture.
Discover — work to uncover unmet needs from the ADP customers.
Collaborate — partner effectively with product management, engineering, and user research to integrate content seamlessly into products and design systems.
Foster a creative environment — establish a culture of collaboration and critique, while measuring the impact of your team\'s contributions in an environment where great design work can flourish.
Advocate that words matter — define and implement the UX content vision, ensuring alignment across global platforms.
Streamline operations — ensure efficient content workflows while maintaining quality.
Scale what we do — create governance models and frameworks to support effective content management and compliance.
Propel achievement — measure content performance and optimize content effectiveness.
Balance priorities — manage strategic leadership with strong hands-on UX problem-solving.
Advise — mentor and develop your team to grow and evolve their purpose and mission.
Engage in talent activities — participate in the recruitment and interview process as the team grows.
To Succeed In This Role
You'll have a Bachelor's degree OR equivalent.
5+ years’ experience creating sophisticated, yet simple and elegant experiences for enterprise products.
5+ years’ experience, preferably in an agile environment, working with software product development lifecycle.
8+ years of experience in UX content design or related fields, with a minimum of 3 years in a leadership role.
Proven success in managing content design and operations within large-scale environments.
Strong understanding of UX principles, content strategy, and design systems.
Proficiency in tools such as Figma, AI-enabled content tools, content management systems, and knowledge of accessibility best practices.
You must demonstrate the ability to successfully manage several large projects simultaneously.
You are capable of working hand-in-hand with product team members on requirements and design.
You can act as an internal consultant providing business and technical guidance: you\'re comfortable talking about business models and analytics.
You own an exceptional content design portfolio with well-thought-out interactions and content designs across both web and mobile applications.
You\'ll Love Working Here Because You Can
Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another\'s ideas to find the best solution.
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts, focusing on simplicity and client happiness.
Be surrounded by curious learners. We grow and elevate one another, listen, stay agile, and learn from mistakes.
Act like an owner & doer. We are mission-driven and tackle challenges, solving complex problems hands-on.
Give back to others. We support our clients and community, and ADP\'s Philanthropic Foundation.
Join a company committed to equality and equity. We strive for lasting change through our actions.
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA)
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year.
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We\'ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
#J-18808-Ljbffr