National Car Rental
Customer Experience Representative
National Car Rental, Fletcher, North Carolina, United States, 28732
Overview
Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car‑rental brands and has frequently been named one of the top places to work. The National/Alamo brand is looking to hire a Customer Experience Representative (CXR) to provide superior, friendly, and efficient transactions and offer company‑approved services and products to ensure a positive experience for all customers.
The position is full time, paid $16.50 per hour, located at The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health, dental, vision, and life insurance
Training and development
Schedules Available
Sundays: 3:00 pm – 12:00 am
Mon–Tue: 3:00 pm – 12:00 am
Weds: 11:00 am – 8:00 pm
Thurs: 11:00 am – 8:00 pm
Fri–Sat: OFF
Or
Sundays–Fridays: 6:00 am – 3:00 pm
Sat: OFF
Or
Sundays–Saturdays: 8:00 am – 4:30 pm (except Tue/Wed OFF)
Responsibilities
Meet and greet customers professionally and promptly
Provide superior customer service by explaining rental terms, vehicle features, and other services
Use company‑approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and equipment
Offer customer assistance with directions, maps, local area information, and service info
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rentals upon return
Notify management of customer or vehicle problems and required maintenance
Continuously build knowledge and skills through on‑the‑job training and company‑sponsored classroom training
Perform miscellaneous and backup duties as assigned
Equal Opportunity Employer / Disability / Veterans
Qualifications
High school diploma or G.E.D. required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver’s license with no more than 2 moving violations or at‑fault accidents in the past 3 years
No drug or alcohol convictions on driving record within the past 5 years (DUI/DWI)
Authorized to work in the United States without sponsorship
At least 18 years old
Must be able to work at least one of the following shifts:
Sunday – 3:00 pm – 12:00 am
Mon–Tue – 3:00 pm – 12:00 am
Weds – 11:00 am – 8:00 pm
Thurs – 11:00 am – 8:00 pm
Fri–Sat: OFF
Or
Mon–Fri: 6:00 am – 3:00 pm
Or
Sun–Sat: 8:00 am – 4:30 pm (except Tue/Wed OFF)
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The position is full time, paid $16.50 per hour, located at The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732.
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health, dental, vision, and life insurance
Training and development
Schedules Available
Sundays: 3:00 pm – 12:00 am
Mon–Tue: 3:00 pm – 12:00 am
Weds: 11:00 am – 8:00 pm
Thurs: 11:00 am – 8:00 pm
Fri–Sat: OFF
Or
Sundays–Fridays: 6:00 am – 3:00 pm
Sat: OFF
Or
Sundays–Saturdays: 8:00 am – 4:30 pm (except Tue/Wed OFF)
Responsibilities
Meet and greet customers professionally and promptly
Provide superior customer service by explaining rental terms, vehicle features, and other services
Use company‑approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and equipment
Offer customer assistance with directions, maps, local area information, and service info
Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rentals upon return
Notify management of customer or vehicle problems and required maintenance
Continuously build knowledge and skills through on‑the‑job training and company‑sponsored classroom training
Perform miscellaneous and backup duties as assigned
Equal Opportunity Employer / Disability / Veterans
Qualifications
High school diploma or G.E.D. required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver’s license with no more than 2 moving violations or at‑fault accidents in the past 3 years
No drug or alcohol convictions on driving record within the past 5 years (DUI/DWI)
Authorized to work in the United States without sponsorship
At least 18 years old
Must be able to work at least one of the following shifts:
Sunday – 3:00 pm – 12:00 am
Mon–Tue – 3:00 pm – 12:00 am
Weds – 11:00 am – 8:00 pm
Thurs – 11:00 am – 8:00 pm
Fri–Sat: OFF
Or
Mon–Fri: 6:00 am – 3:00 pm
Or
Sun–Sat: 8:00 am – 4:30 pm (except Tue/Wed OFF)
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