Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during each transaction, and thank every guest for choosing GameStop. Prioritize guests over tasks and circulate throughout the store. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business. Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service. Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally to ensure top-notch guest service. Promote GameStop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program. Keep all areas of the store, including restrooms, clean, organized, and merchandised according to company guidelines. Ensure store fixtures and equipment are in proper working order. Complete Omni-Channel orders daily. Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety practices; assist with bank deposits as required. Conduct store inventory counts, stock/restock merchandise, and move products from the stock room to the selling floor to ensure products are represented and organized. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; assist management in ensuring sufficient cash and change for sales transactions; make daily bank deposits following guidelines. Check shipments for discrepancies or shortages and report to the Store Manager as needed. Process defectives/recalls and stock pulls accurately and promptly with proper labeling and packing lists. Visually inspect packages/belongings at store closing or end of shift. Supervise and delegate tasks to Sales Associates in the absence of management. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Follow all opening and closing procedures. Observe and provide feedback on associate performance to store management. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required. At least 1 year of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day. Required Job Skills And Abilities
Exceptional guest service skills and genuine, friendly assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment; meet performance expectations including attendance, dress, and grooming requirements. Operate the POS system and complete required paperwork; basic math and alphabetizing skills. Self-motivation and ability to work as part of a team; strong problem-solving and judgment abilities. Follow instructions provided in written, oral, or diagram form. Deliver bank deposits following loss prevention safety guidelines. Ability to work a flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Remain effective under pressure and manage stress appropriately. Physical requirements: bend, stoop, reach, climb ladders, and lift up to 30 lbs from ground to at least 4 feet high; stand/move for up to 10 hours per day. Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants and maintains a policy of non-discrimination. Reasonable accommodations are provided under the Americans with Disabilities Act and applicable state/local law. This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY. Full-time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Pay range: $16.50 - $19.25
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, recommend additional items as appropriate, apply selling behaviors during each transaction, and thank every guest for choosing GameStop. Prioritize guests over tasks and circulate throughout the store. Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business. Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service. Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally to ensure top-notch guest service. Promote GameStop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program. Keep all areas of the store, including restrooms, clean, organized, and merchandised according to company guidelines. Ensure store fixtures and equipment are in proper working order. Complete Omni-Channel orders daily. Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safety practices; assist with bank deposits as required. Conduct store inventory counts, stock/restock merchandise, and move products from the stock room to the selling floor to ensure products are represented and organized. Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; assist management in ensuring sufficient cash and change for sales transactions; make daily bank deposits following guidelines. Check shipments for discrepancies or shortages and report to the Store Manager as needed. Process defectives/recalls and stock pulls accurately and promptly with proper labeling and packing lists. Visually inspect packages/belongings at store closing or end of shift. Supervise and delegate tasks to Sales Associates in the absence of management. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Follow all opening and closing procedures. Observe and provide feedback on associate performance to store management. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required. At least 1 year of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day. Required Job Skills And Abilities
Exceptional guest service skills and genuine, friendly assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment; meet performance expectations including attendance, dress, and grooming requirements. Operate the POS system and complete required paperwork; basic math and alphabetizing skills. Self-motivation and ability to work as part of a team; strong problem-solving and judgment abilities. Follow instructions provided in written, oral, or diagram form. Deliver bank deposits following loss prevention safety guidelines. Ability to work a flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Remain effective under pressure and manage stress appropriately. Physical requirements: bend, stoop, reach, climb ladders, and lift up to 30 lbs from ground to at least 4 feet high; stand/move for up to 10 hours per day. Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants and maintains a policy of non-discrimination. Reasonable accommodations are provided under the Americans with Disabilities Act and applicable state/local law. This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY. Full-time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Pay range: $16.50 - $19.25
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