Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They work to uncover customer needs and educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
Side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and IoT devices.
Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our expanding coverage stacks up in the customer's neighborhood, providing a fast LTE network.
Why T-Mobile plans and services enable customers to live unlimited, stay connected and go further.
Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Identify and hand off small business leads.
Support team initiatives and create an inclusive environment.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits: At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
To learn about T-Mobile's benefits, visit www.t-mobilebenefits.com.
Never stop growing! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview: Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They work to uncover customer needs and educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates work with their team and proactively build skills and proficiencies in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Job Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
Side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and IoT devices.
Approaching service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
How our expanding coverage stacks up in the customer's neighborhood, providing a fast LTE network.
Why T-Mobile plans and services enable customers to live unlimited, stay connected and go further.
Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently learning about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across channels to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Identify and hand off small business leads.
Support team initiatives and create an inclusive environment.
Education
High School Diploma/GED (Required)
Work Experience
6 months of customer service and/or sales experience, Retail environment preferred. (Required)
Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (Yes/No): No
DOT Regulated: DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits: At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.
To learn about T-Mobile's benefits, visit www.t-mobilebenefits.com.
Never stop growing! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination, retaliation or harassment based on these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
#J-18808-Ljbffr