Account Coordinator
Specialized Recruiting Group - Charlotte, NC, Charlotte, North Carolina, United States, 28245
Company Overview
The organization is the nation’s largest independent HVAC service provider, with over $800 million in annual sales and 2,200 employees. The company’s strategy is to identify and acquire high-quality local HVAC service businesses and accelerate organic growth of recent acquisitions as well as existing operations by focusing on expanding the maintenance contract base. In 2017, a nationwide Strategic Accounts group was launched.
Since 2012, the company has achieved nearly 30% annual growth. The organization is backed by one of the world’s premier private equity groups.
Position Overview Responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with Field Technician Supervisors, and coordinating jobs with service coordinators at partner companies. Typically requires a one-year certificate from a college or technical school; or three (3) plus years of related experience and/or training; or an equivalent combination of education and experience.
RESPONSIBILITIES & DUTIES
Coordinates service resources for all field activities through field partners
Schedules field partners and equipment based on project needs, skill sets, and availability
Ensures all relevant information is detailed in the work order system
Responsible for setting up new service contracts
Issues purchase orders to field partners when necessary
Works within the Salesforce work order system to ensure proper communication and coordination between field partners and customers
Responsible for customer interaction and satisfaction
Gathers information for pricing requests and creates customer quotes as needed
Coordinates operational interaction with Parts Acquisition, as necessary
Reviews project paperwork, completes calls, and forwards documentation to Account Managers and/or customers
Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests
Responsible for generating, interpreting, and printing various assigned reports
MINIMUM REQUIREMENTS The ideal candidate will be highly intelligent and analytical, with a strong desire to grow professionally in a high-growth environment and a commitment to excellence.
Required:
3+ years of relevant experience
Experience scheduling field resources
Strong verbal and written communication skills
Strong understanding of processes with the ability to define and outline new workflows and processes as needed
Ability to multi-task, work under pressure, and meet tight deadlines
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Since 2012, the company has achieved nearly 30% annual growth. The organization is backed by one of the world’s premier private equity groups.
Position Overview Responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with Field Technician Supervisors, and coordinating jobs with service coordinators at partner companies. Typically requires a one-year certificate from a college or technical school; or three (3) plus years of related experience and/or training; or an equivalent combination of education and experience.
RESPONSIBILITIES & DUTIES
Coordinates service resources for all field activities through field partners
Schedules field partners and equipment based on project needs, skill sets, and availability
Ensures all relevant information is detailed in the work order system
Responsible for setting up new service contracts
Issues purchase orders to field partners when necessary
Works within the Salesforce work order system to ensure proper communication and coordination between field partners and customers
Responsible for customer interaction and satisfaction
Gathers information for pricing requests and creates customer quotes as needed
Coordinates operational interaction with Parts Acquisition, as necessary
Reviews project paperwork, completes calls, and forwards documentation to Account Managers and/or customers
Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests
Responsible for generating, interpreting, and printing various assigned reports
MINIMUM REQUIREMENTS The ideal candidate will be highly intelligent and analytical, with a strong desire to grow professionally in a high-growth environment and a commitment to excellence.
Required:
3+ years of relevant experience
Experience scheduling field resources
Strong verbal and written communication skills
Strong understanding of processes with the ability to define and outline new workflows and processes as needed
Ability to multi-task, work under pressure, and meet tight deadlines
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