Tasks
About the role
We are looking for a Telesales & Customer Retentions Agent to develop and maintain excellent relations with new and existing customers, resulting in increased levels of customer retention and customer satisfaction.
Duties & Responsibilities Key responsibilities include:
Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
Maintain an excellent knowledge of our portfolio of products and services.
Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
To consistently achieve and exceed sales and retentions targets.
Direct customers to our online knowledge base to improve their future self service capability.
Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role
Skills & Expertise required Essential
Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
Self-motivated.
Sales and/or Customer Service experience in a similar role.
Excellent verbal and written communication skills.
Excellent telephone manner.
Desirable
Technically minded with strong problem solving & analytical skills
A good knowledge of the Internet, email, FTP and the world wide web
An understanding of Hosting & DNS would be an advantage
Qualifications #J-18808-Ljbffr
Duties & Responsibilities Key responsibilities include:
Respond to incoming requests via telephone, email and online live chat to identify, inform and sell the correct hosting product to meet the customers need.
Maintain an excellent knowledge of our portfolio of products and services.
Respond to incoming requests for cancellation of services and identify opportunities to achieve retention.
To consistently achieve and exceed sales and retentions targets.
Direct customers to our online knowledge base to improve their future self service capability.
Document customer cancellation outcomes to add to our knowledge of reasons why customerschoose to cancel their services with us.
Report regularly to Telesales & Customer Retentions Manager on all activities relating to the role
Skills & Expertise required Essential
Proven track record of selling on the telephone, including revenue generation and exceeding sales targets.
Self-motivated.
Sales and/or Customer Service experience in a similar role.
Excellent verbal and written communication skills.
Excellent telephone manner.
Desirable
Technically minded with strong problem solving & analytical skills
A good knowledge of the Internet, email, FTP and the world wide web
An understanding of Hosting & DNS would be an advantage
Qualifications #J-18808-Ljbffr