District Parts & Service Sr. Specialist
American Honda Motor Company, Inc., Mount Laurel, New Jersey, United States
Employment Information
Legal Entity:
American Honda Motor Co., Inc.
Business Unit:
Parts Service & Technical
Department:
National P&S Field
Division:
Service
Work Location:
Mt. Laurel, NJ Acura Training Office
Shift:
1st
Workstyle:
100% Virtual
Career Level:
4
Job Grade:
Exempt-2
Job Purpose This position reports to the Mt. Laurel, New Jersey Zone Office but will cover the Territory of Connecticut. Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of
Achievement of Overall Customer Satisfaction objectives
Achievement CPRO objective – 1.5% Increase
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of assigned Recall Completion objective
Qualifications, Experience & Skills
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
This position requires frequent travel and possibility of relocation
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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American Honda Motor Co., Inc.
Business Unit:
Parts Service & Technical
Department:
National P&S Field
Division:
Service
Work Location:
Mt. Laurel, NJ Acura Training Office
Shift:
1st
Workstyle:
100% Virtual
Career Level:
4
Job Grade:
Exempt-2
Job Purpose This position reports to the Mt. Laurel, New Jersey Zone Office but will cover the Territory of Connecticut. Parts & Service Field Operations group provides dealer consulting and support to improve the Service customer experience and maintain dealer profitability. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key MAR’s. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of assigned Parts sales objectives
Achievement of assigned Customer Satisfaction Respect For Time objectives
Achievement of oil change service time of
Achievement of Overall Customer Satisfaction objectives
Achievement CPRO objective – 1.5% Increase
Achievement of Accessory sales objectives
Achievement Training Certification objectives
Achievement of assigned Recall Completion objective
Qualifications, Experience & Skills
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
This position requires frequent travel and possibility of relocation
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
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