Customer Service Specialist - Automotive Finishes
Sherwin-Williams, Charleston, South Carolina, United States, 29408
Overview
Job Description
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Branch #9205 located at 3161 W Montague Avenue, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate all material handling, tinting, mixing and testing equipment in a safe manner Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Keep a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure that the stockroom is organized Comply with inventory control procedures and assist with bi-annual inventory review Complete Monthly and Quarterly Safety Training Assist with the Physical Inventory Process, which is conducted semi-annually Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, with or without reasonable accommodation Must have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications
Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry Have at least two (2) years of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (for example, forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.) Have at least a High School diploma or GED About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in Life, Career, and Connection. It\'s all here for you... let\'s Create Your
Possible Process to Get Started
Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. You’ll be able to record and complete your video interview anytime, anywhere; please complete within 7 days of invitation. Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits and Equal Opportunity
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested. Prohibitions on requesting payment or sensitive personal information during the application process apply. A general description of benefits offered can be found at http://www.myswbenefits.com/; click on “Candidates” to view offerings. Compensation decisions are dependent on the facts and circumstances of each case and may vary by location. The wage range listed is accurate as of posting. The Company reserves the right to modify information at any time, subject to applicable law.
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Job Description
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Branch #9205 located at 3161 W Montague Avenue, North Charleston, SC 29418. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Responsibilities
Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate all material handling, tinting, mixing and testing equipment in a safe manner Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Keep a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure that the stockroom is organized Comply with inventory control procedures and assist with bi-annual inventory review Complete Monthly and Quarterly Safety Training Assist with the Physical Inventory Process, which is conducted semi-annually Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, with or without reasonable accommodation Must have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications
Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry Have at least two (2) years of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (for example, forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.) Have at least a High School diploma or GED About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in Life, Career, and Connection. It\'s all here for you... let\'s Create Your
Possible Process to Get Started
Step 1 – Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ Step 2 – Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue. You’ll be able to record and complete your video interview anytime, anywhere; please complete within 7 days of invitation. Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team and top candidates are invited to meet with our team in store, specialty wholesale branch, floorcovering facility or delivery service terminal. Benefits and Equal Opportunity
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referral of Protected Veterans is requested. Prohibitions on requesting payment or sensitive personal information during the application process apply. A general description of benefits offered can be found at http://www.myswbenefits.com/; click on “Candidates” to view offerings. Compensation decisions are dependent on the facts and circumstances of each case and may vary by location. The wage range listed is accurate as of posting. The Company reserves the right to modify information at any time, subject to applicable law.
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