Jiffy.com
Overview
Jiffy is looking for a Lifecycle Marketing Manager to own and scale how we engage, convert, and retain customers across their entire journey. This role is critical to turning acquisition into repeat revenue, higher LTV, and long-term brand loyalty.
You will design and operate lifecycle programs across email, SMS, and in-product touchpoints balancing automation with creativity, and data with empathy. This is a highly cross‑functional role that partners closely with paid media, SEO, product, analytics, and merchandising to ensure every customer interaction feels timely, relevant, and valuable.
This role is ideal for someone who loves both systems and storytelling, and wants real ownership over a core growth lever.
Key Responsibilities
Own and evolve Jiffy's lifecycle marketing strategy across email, SMS, and other owned channels
Design and manage full‑funnel lifecycle programs, including onboarding, activation, conversion, retention, reactivation, and win‑back
Build and optimize automated journeys using behavioral, transactional, and preference‑based triggers
Develop lifecycle messaging that educates, inspires, and supports creators and small business customers—not just discounts
Partner with paid social, SEO, and content teams to align lifecycle efforts with acquisition and demand creation strategies
Collaborate with product, merchandising, and analytics teams to ensure lifecycle messaging reflects inventory, promotions, and customer intent
Own experimentation and testing across subject lines, messaging, offers, timing, and channel mix
Analyze performance across lifecycle KPIs (conversion rate, repeat purchase rate, LTV, churn, engagement) and translate insights into action
Maintain a strong cadence of reporting and communication to keep stakeholders aligned on performance and learnings
Ensure best practices around deliverability, compliance, and customer experience
Basic Qualifications
4+ years of experience in lifecycle, CRM, or retention marketing roles
Hands‑on experience managing email and SMS programs for an eCommerce or consumer brand
Strong analytical skills with experience using analytics platforms and spreadsheets to track and interpret performance
Experience building and managing automated customer journeys
Excellent written communication skills with a strong sense of voice, tone, and messaging hierarchy
Ability to manage multiple initiatives in a fast‑paced environment
Preferred Qualifications
Experience with lifecycle platforms such as Klaviyo, Braze, Iterable, or similar tools
Experience supporting creator‑, SMB‑, or prosumer‑focused audiences
Familiarity with segmentation, personalization, and behavioral targeting at scale
Comfort working cross‑functionally with product, paid media, and analytics teams
Builder mindset with a desire to test, iterate, and continuously improve lifecycle programs
Experience in high‑growth or startup environments
Why You Will Love Working At Jiffy
Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space
Thrive in a collaborative, high‑growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination
High visibility and influence in solving complex problems and delivering cutting‑edge solutions resulting in direct impact on Jiffy's seamless customer experience
Access to career development opportunities in a company that invests deeply in professional growth
Location Remote or Hybrid in Irvine CA.
Salary 130-160K (bonus and equity)
Benefits
Compensation & Growth: Competitive salary, equity opportunities, and performance‑based bonuses
Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy
Retirement Planning: 401(k)
Wellness Support: Annual wellness benefits to help you stay healthy and balanced
Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup
Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
Professional Development: Annual stipend to support your learning and career growth
EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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You will design and operate lifecycle programs across email, SMS, and in-product touchpoints balancing automation with creativity, and data with empathy. This is a highly cross‑functional role that partners closely with paid media, SEO, product, analytics, and merchandising to ensure every customer interaction feels timely, relevant, and valuable.
This role is ideal for someone who loves both systems and storytelling, and wants real ownership over a core growth lever.
Key Responsibilities
Own and evolve Jiffy's lifecycle marketing strategy across email, SMS, and other owned channels
Design and manage full‑funnel lifecycle programs, including onboarding, activation, conversion, retention, reactivation, and win‑back
Build and optimize automated journeys using behavioral, transactional, and preference‑based triggers
Develop lifecycle messaging that educates, inspires, and supports creators and small business customers—not just discounts
Partner with paid social, SEO, and content teams to align lifecycle efforts with acquisition and demand creation strategies
Collaborate with product, merchandising, and analytics teams to ensure lifecycle messaging reflects inventory, promotions, and customer intent
Own experimentation and testing across subject lines, messaging, offers, timing, and channel mix
Analyze performance across lifecycle KPIs (conversion rate, repeat purchase rate, LTV, churn, engagement) and translate insights into action
Maintain a strong cadence of reporting and communication to keep stakeholders aligned on performance and learnings
Ensure best practices around deliverability, compliance, and customer experience
Basic Qualifications
4+ years of experience in lifecycle, CRM, or retention marketing roles
Hands‑on experience managing email and SMS programs for an eCommerce or consumer brand
Strong analytical skills with experience using analytics platforms and spreadsheets to track and interpret performance
Experience building and managing automated customer journeys
Excellent written communication skills with a strong sense of voice, tone, and messaging hierarchy
Ability to manage multiple initiatives in a fast‑paced environment
Preferred Qualifications
Experience with lifecycle platforms such as Klaviyo, Braze, Iterable, or similar tools
Experience supporting creator‑, SMB‑, or prosumer‑focused audiences
Familiarity with segmentation, personalization, and behavioral targeting at scale
Comfort working cross‑functionally with product, paid media, and analytics teams
Builder mindset with a desire to test, iterate, and continuously improve lifecycle programs
Experience in high‑growth or startup environments
Why You Will Love Working At Jiffy
Opportunity to grow company market share through innovation in the rapidly evolving e-commerce, AI, and image processing space
Thrive in a collaborative, high‑growth environment where your ideas directly influence how Jiffy evolves as a leading e-commerce destination
High visibility and influence in solving complex problems and delivering cutting‑edge solutions resulting in direct impact on Jiffy's seamless customer experience
Access to career development opportunities in a company that invests deeply in professional growth
Location Remote or Hybrid in Irvine CA.
Salary 130-160K (bonus and equity)
Benefits
Compensation & Growth: Competitive salary, equity opportunities, and performance‑based bonuses
Comprehensive Benefits: Full medical, dental, and vision coverage, with a portion of premiums paid by Jiffy
Retirement Planning: 401(k)
Wellness Support: Annual wellness benefits to help you stay healthy and balanced
Tools for Success: Choice of MacBook or PC laptop, plus equipment for your home office setup
Perks & Extras: Annual credit of $200 to use on our website plus more team merch drops than you will know what to do with!
Professional Development: Annual stipend to support your learning and career growth
EEO Jiffy is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Jiffy considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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