Job Description
We are seeking a highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post‑repossession, to ensure a smooth selling process at auction.
This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One’s name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the auction if necessary. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.
Responsibilities
Manage inbound and outbound calls to existing partners
Process over 250 account applications per month
Ensure all transferred titles are filed accurately and promptly for vehicle sales at auctions
Update account information and complete appropriate documentation to ensure accurate title receipt
Proactively resolve issues across multiple accounts to prevent them from entering a “Past Due” status
Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily
Ideal Candidate
A strong results orientation with a focus on achieving process efficiencies
Effective written and verbal communication skills for professional interaction with external partners
Demonstrated ability to manage complex administrative tasks with high accuracy
Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times
Job Level Senior Coordinator
Location Plano 5, this role is an essential position and requires on‑site attendance
Department Hours Monday – Friday 7:00 am – 10:00 pm CT
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year using Google Suite or Microsoft Office
Preferred Qualifications
At least 2 years of titles experience or lien placement experience
At least 1 year of auto loan servicing experience
Employment Authorization At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary Plano, TX: $49,774 – $49,774 for COAF Ops Sr. Coordinator. Candidates hired for other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Equal Opportunity Statement No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodations If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One’s name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the auction if necessary. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.
Responsibilities
Manage inbound and outbound calls to existing partners
Process over 250 account applications per month
Ensure all transferred titles are filed accurately and promptly for vehicle sales at auctions
Update account information and complete appropriate documentation to ensure accurate title receipt
Proactively resolve issues across multiple accounts to prevent them from entering a “Past Due” status
Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily
Ideal Candidate
A strong results orientation with a focus on achieving process efficiencies
Effective written and verbal communication skills for professional interaction with external partners
Demonstrated ability to manage complex administrative tasks with high accuracy
Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times
Job Level Senior Coordinator
Location Plano 5, this role is an essential position and requires on‑site attendance
Department Hours Monday – Friday 7:00 am – 10:00 pm CT
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year using Google Suite or Microsoft Office
Preferred Qualifications
At least 2 years of titles experience or lien placement experience
At least 1 year of auto loan servicing experience
Employment Authorization At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary Plano, TX: $49,774 – $49,774 for COAF Ops Sr. Coordinator. Candidates hired for other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter.
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Equal Opportunity Statement No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodations If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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