At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever‑changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values Win as One. Delight Customers. Deliver Great Outcomes.
About the role As a
Field Account Manager (FAM) , you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base.
This is a field‑based, customer‑facing role that requires regular in‑person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high‑volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
Why You Should Apply
Join a scaled, profitable SaaS platform with strong market momentum : ShipStation powers millions of merchants globally and partners with the largest carriers and e‑commerce platforms. This is a stable, market‑leading product with real customer demand.
You grow revenue by adding value, not pushing transactions : Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption‑led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential.
Visible customer impact : You’ll partner closely with senior customer stakeholders and manage accounts end‑to‑end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.
Sales Perks
Fully Paid Annual International President’s Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
Requirements
Location:
Candidates must be domiciled within assigned territory
(Long Island, New York)
Travel:
Travel within the territory is required for in‑person customer engagement, 4 days per week.
Collaboration:
Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.
Compensation
For applicants based in
New York , the compensation range for this role starts at $135,000 OTE.
About the team Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
We operate with
accountability, urgency, and customer‑first decision‑making , valuing disciplined execution and continuous improvement in how we serve our partners.
What will you be doing?
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross‑sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
Execute an Adoption‑Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
Manage a High‑Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long‑term account value.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
Channel Management:
Drive new logo sales through co‑selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.
What are we looking for?
Expansion & Account Growth Selling:
2–3 years of demonstrated ability to grow a book of business through upsell, cross‑sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid‑market customers, positioning the platform as a strategic operational tool.
Technical & E‑commerce Fluency:
Strong working knowledge of SaaS platforms, API‑driven workflows, and e‑commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.
Adoption Strategy:
Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
Execution‑Focused:
A disciplined approach to managing a high‑volume territory with a focus on fast time‑to‑value for customers.
What will make you stand out?
Top performance in prior role(s).
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work‑life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️ We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well‑being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
As set forth in Auctane’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
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The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
Our values Win as One. Delight Customers. Deliver Great Outcomes.
About the role As a
Field Account Manager (FAM) , you will serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing specifically on
software adoption, advanced feature utilization, and revenue expansion
across our established merchant base.
This is a field‑based, customer‑facing role that requires regular in‑person engagement to drive software retention and expansion. You will be responsible for consistent quota attainment through high‑volume sales motions, positioning ShipStation’s technical capabilities as the primary driver for merchant success.
Why You Should Apply
Join a scaled, profitable SaaS platform with strong market momentum : ShipStation powers millions of merchants globally and partners with the largest carriers and e‑commerce platforms. This is a stable, market‑leading product with real customer demand.
You grow revenue by adding value, not pushing transactions : Instead of chasing cold deals, you drive expansion by helping customers adopt advanced features, improve workflows, and operate more efficiently. This consultative, adoption‑led sales model leads to stronger customer relationships, higher retention, and more sustainable earnings potential.
Visible customer impact : You’ll partner closely with senior customer stakeholders and manage accounts end‑to‑end; your work directly drives measurable revenue growth, giving you clear visibility into your impact.
Sales Perks
Fully Paid Annual International President’s Club Trip (Auctane Employee Plus One)
Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
Requirements
Location:
Candidates must be domiciled within assigned territory
(Long Island, New York)
Travel:
Travel within the territory is required for in‑person customer engagement, 4 days per week.
Collaboration:
Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.
Compensation
For applicants based in
New York , the compensation range for this role starts at $135,000 OTE.
About the team Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.
We operate with
accountability, urgency, and customer‑first decision‑making , valuing disciplined execution and continuous improvement in how we serve our partners.
What will you be doing?
Drive Expansion Revenue:
Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced ShipStation features.
Consultative Feature Sales:
Use MEDDPICC sales methodology to identify and cross‑sell underutilized software capabilities and consult with merchants on how to leverage ShipStation’s tools to optimize their workflows.
Execute an Adoption‑Led Sales Motion:
Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position those capabilities as solutions to real business challenges.
Manage a High‑Volume Book of Business:
Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities to maximize long‑term account value.
Quota Attainment:
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Carrier Integration & Volume:
Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
Strategic Forecasting:
Maintain an accurate pipeline and forecast reporting for your territory, ensuring transparency in software adoption trends.
Channel Management:
Drive new logo sales through co‑selling motion with carrier partners. Build rapport with channel partners through education and collaborative sales efforts.
What are we looking for?
Expansion & Account Growth Selling:
2–3 years of demonstrated ability to grow a book of business through upsell, cross‑sell, renewals, and increased product adoption.
Consultative SaaS Selling:
Experience translating software capabilities into tangible business outcomes for SMB and mid‑market customers, positioning the platform as a strategic operational tool.
Technical & E‑commerce Fluency:
Strong working knowledge of SaaS platforms, API‑driven workflows, and e‑commerce ecosystems (e.g., Amazon, Shopify), with the ability to guide merchants on integrations and automation.
Adoption Strategy:
Proven experience in driving "stickiness" within a platform by increasing user engagement with advanced features.
Execution‑Focused:
A disciplined approach to managing a high‑volume territory with a focus on fast time‑to‑value for customers.
What will make you stand out?
Top performance in prior role(s).
What do we offer?
Take the reins of your time off with our Flex Time Off policy – because work‑life balance should always be in your hands!
We offer 12 paid holidays for all of our US employees!
401k employer matching program – because your future deserves a friendly boost!
⭐️ We conduct annual merit reviews to recognize and reward your hard work and achievements.
Health and Wellness: The well‑being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
Employee Assistance Program. We offer up to 8 free mental health sessions.
We offer gym discounts to help you stay fit and healthy!
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
Employee Referral Program! We reward employees helping us find top talent!
An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
Attractive HQ in the heart of central Austin, Texas.
Additional Position Duties
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
As set forth in Auctane’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
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