Lead Trainer Sales Associate- HOTWORX Moore, OK
HOTWORX, Oklahoma City, Oklahoma, United States, 73116
TSA Mission And Hours
The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention. TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned. Training & Certifications
Required training includes completing the HOTWORX Certification and repeating it annually. The employee must maintain active CPR, AED, and First Aid certification at all times. The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned. New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days. The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe. Basic Duties & Responsibilities
Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions. Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. Strive for 5-star online ratings by maintaining supreme customer service and hospitality. Follow general cleaning and maintenance checklists, including daily open/closing procedures. Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks. Sell memberships and achieve all membership sales goals. Sell retail and achieve all individual retail sales goals each month. Customer Relations And Training
Ensure members understand how to use the Burn Off App. Make every member feel special and keep them motivated. Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions. Promote participation in the Burn Off Challenge and use of the HOTWORX® App. Marketing, Prospecting & Member Retention
Assist in social media engagement posts, promotions, and ad campaigns. Utilize all HOTWORX® marketing tools simultaneously and consistently. Post Warrior or highlight a member 2 times a month, scheduled on the calendar. Follow the social media checklist for daily posts, including scheduled weekend posts. Coordinate Business of the Month 3 months in advance. Create 50-100 gift bags for B2B weekly or biweekly. Locate 1 event per quarter for HOTWORX Moore to attend to get leads. Focus on Member Retention, including weekly check-in calls on all New Members. Make new and existing members feel special by leaving hand-signed notes. Coordinate corporate meetings for presentations by owners to get corporate accounts. Film and post authentic Member Spotlights (interviews or posts). In charge of promoting and engaging members in Monthly Challenge Cards and creating in-studio challenges. Owners can update/change tasks at any time to meet the needs of New and Existing Members.
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The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention. TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned. Training & Certifications
Required training includes completing the HOTWORX Certification and repeating it annually. The employee must maintain active CPR, AED, and First Aid certification at all times. The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned. New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days. The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe. Basic Duties & Responsibilities
Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions. Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. Strive for 5-star online ratings by maintaining supreme customer service and hospitality. Follow general cleaning and maintenance checklists, including daily open/closing procedures. Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks. Sell memberships and achieve all membership sales goals. Sell retail and achieve all individual retail sales goals each month. Customer Relations And Training
Ensure members understand how to use the Burn Off App. Make every member feel special and keep them motivated. Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions. Promote participation in the Burn Off Challenge and use of the HOTWORX® App. Marketing, Prospecting & Member Retention
Assist in social media engagement posts, promotions, and ad campaigns. Utilize all HOTWORX® marketing tools simultaneously and consistently. Post Warrior or highlight a member 2 times a month, scheduled on the calendar. Follow the social media checklist for daily posts, including scheduled weekend posts. Coordinate Business of the Month 3 months in advance. Create 50-100 gift bags for B2B weekly or biweekly. Locate 1 event per quarter for HOTWORX Moore to attend to get leads. Focus on Member Retention, including weekly check-in calls on all New Members. Make new and existing members feel special by leaving hand-signed notes. Coordinate corporate meetings for presentations by owners to get corporate accounts. Film and post authentic Member Spotlights (interviews or posts). In charge of promoting and engaging members in Monthly Challenge Cards and creating in-studio challenges. Owners can update/change tasks at any time to meet the needs of New and Existing Members.
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