Great Day Improvements – Client Experience Advisor
Pay
$25.00 per hour plus commission
Location Hybrid TEMPE
About Patio Enclosures Patio Enclosures is a leading provider of custom sunrooms, screen rooms, and enclosed patios that help our customers enjoy the outdoors in comfort and style. We are committed to delivering an exceptional experience to every customer, from the first consultation to the final installation.
Responsibilities As the Client Experience Advisor, you will play a critical role in driving sales and ensuring customer satisfaction throughout the project lifecycle. This role focuses on:
Re-engaging with sales leads that did not convert the first time (“rehash” leads)
Saving and retaining cancelled sales orders
Providing an exceptional client experience from initial contact through project completion
Additional responsibilities include:
Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
Collaborate with sales, operations, and installation teams to support client needs and project timelines
Maintain accurate records of client interactions and sales activities in the CRM system
Meet and exceed sales conversion and retention goals while delivering exceptional customer service
Qualifications:
2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
Strong communication, negotiation, and problem-solving skills
Ability to manage multiple client interactions in a fast-paced environment
Tech‑savvy with experience using CRM tools and Microsoft Office Suite
Self‑motivated and results‑driven, with a passion for creating excellent customer experiences
Ability to work in a hybrid schedule (mix of in‑office and remote work)
What We Offer
Competitive base salary plus commission
Hybrid work flexibility
Comprehensive benefits package including health, dental, and vision coverage
Paid time off and holidays
Opportunities for growth within a trusted and well-established brand
GDI is an Equal Employment Opportunity Employer
#J-18808-Ljbffr
Location Hybrid TEMPE
About Patio Enclosures Patio Enclosures is a leading provider of custom sunrooms, screen rooms, and enclosed patios that help our customers enjoy the outdoors in comfort and style. We are committed to delivering an exceptional experience to every customer, from the first consultation to the final installation.
Responsibilities As the Client Experience Advisor, you will play a critical role in driving sales and ensuring customer satisfaction throughout the project lifecycle. This role focuses on:
Re-engaging with sales leads that did not convert the first time (“rehash” leads)
Saving and retaining cancelled sales orders
Providing an exceptional client experience from initial contact through project completion
Additional responsibilities include:
Proactively follow up with past sales leads to reintroduce solutions and generate new opportunities
Engage with clients who have cancelled orders to understand concerns, resolve issues, and retain business
Serve as a dedicated point of contact for clients to ensure a seamless, positive experience throughout their project
Collaborate with sales, operations, and installation teams to support client needs and project timelines
Maintain accurate records of client interactions and sales activities in the CRM system
Meet and exceed sales conversion and retention goals while delivering exceptional customer service
Qualifications:
2+ years of experience in sales, customer success, or account management (home improvement or construction industry experience is a plus)
Strong communication, negotiation, and problem-solving skills
Ability to manage multiple client interactions in a fast-paced environment
Tech‑savvy with experience using CRM tools and Microsoft Office Suite
Self‑motivated and results‑driven, with a passion for creating excellent customer experiences
Ability to work in a hybrid schedule (mix of in‑office and remote work)
What We Offer
Competitive base salary plus commission
Hybrid work flexibility
Comprehensive benefits package including health, dental, and vision coverage
Paid time off and holidays
Opportunities for growth within a trusted and well-established brand
GDI is an Equal Employment Opportunity Employer
#J-18808-Ljbffr