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Sales Operations Manager

World Emblem™, Florida, New York, United States

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We are the world’s largest emblem manufacturer and embroidery services with 8 strategic locations throughout the US, Canada, Mexico, and Europe. We have been trusted year after year by customers for over 30 years to provide high-quality products and embroidery services that help customers create a great look, have memorable experiences, and promote their brand. We offer a wide variety of emblem options, ranging from traditional embroidered to FlexStyle patches and everything in between. Our culture is represented by our Core Values: Stay positive, Get the Job Done, Customer Centricity and 100% Committed to the team.

Job Summary Sales Operations owns sales execution infrastructure and discipline. This role ensures Sales operates inside defined rules, data is clean, forecasts are real, and performance is measurable.

Essential Duties and Responsibilities CRM & Pipeline Discipline

Owns deal stage enforcement

Ensures required fields, next steps, close dates

Prevents stale or manipulated pipeline

Forecast & Reporting Support

Supports forecast accuracy

Maintains pipeline and performance dashboards

Ensures consistent definitions and reporting

Quotas, Territories & Comp Mechanics

Territory setup and maintenance

Quota configuration and adjustments

Comp plan mechanics and reporting (not design)

Sales Performance Visibility

Rep activity vs outcomes

Stage conversion rates

Sales cycle tracking

Deal aging analysis

Qualifications

5–10 years in Sales Ops or RevOps

Hands‑on CRM experience (HubSpot, Salesforce, Dynamics, etc.)

Experience supporting complex B2B sales

Familiar with comp plans and territory models

Ideal Candidate Profile

Hands‑on CRM experience (HubSpot, Salesforce, Dynamics, etc.)

Experience supporting complex B2B sales

Familiar with comp plans and territory models

Character Profile

Is detail‑oriented

Comfortable enforcing rules

Calm under pressure

Will push back on senior sellers

Work Environment

Remote or hybrid environment with required overlap across U.S. time zones

High‑accountability, metrics‑driven operating cadence

Frequent interaction with sales leadership and frontline sellers

Fast‑paced environment requiring focus, precision, and consistency

Language Ability

Strong professional English (written and verbal) required

Able to clearly communicate policies, expectations, and corrective feedback

Additional languages are a plus but not required

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. World Emblem is proud to be a drug‑free workplace. All applicants will undergo a criminal background check, pre‑placement drug screen, and are in compliance with E‑Verify.

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