Longchamp, Sales Consultant, Full Time, Permanent
Brownthomasarnottscareers, Dublin, California, United States, 94568
GET TO KNOW US
Longchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage. The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value. KNOW THE ROLE
As an ambassador for the Longchamp company, you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the (sales, service, customer...)targets set by management.
Customer Service
Greeting and assisting local and international customers, adopting a proactive approachwhen introducing them to the brand, collections and product lines
Listening to and identifying the customer's needs
Ensuring customer service policy is respected : deliveringsincere andimpeccable customer service in accordance with the stepsin the company's sales process to ensure that every customer has a memorable and unique experience
Developing an effective sales pitch
Demonstrating proficiency in complementary and additional sales techniques
Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs
Sales and promotions preparations
Clienteling
Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer
Developing and actively monitoring the store's customer portfolio using the CRM resources available
Organisation of the store
Key holder for opening and closing the store,If applicable and as required
Opening and closing the checkout, cashing up when necessary
Ticketing when necessary
Deliveries and Floor replenishment, when necessary
Ensuring that the store operates efficiently
Ensuring that productsare displayed in line with thecompany's image and merchandising standards
Assisting withannual and rolling stock-takes
Assisting with stock controland suggesting where restocking may be required
KNOW WHAT WE’RE LOOKING FOR
We seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environment
You are recognized for your exemplary behaviour, your dynamism, your autonomy and your proactivity
Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team
A related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required
Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply
KNOW HOW WE WORK Experience is our business :Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
#J-18808-Ljbffr
Longchamp has a long and storied tradition. They are a French luxury brand, and very much steeped in the tradition and heritage of artisan manufacturing and their French heritage. The company is known for its handbags in leather and canvas, her luggage, her fashion accessories and its ready-to-wear, with Arnotts being the only Boutique in Ireland. The brand is now distributed in more than 300 stores around the world. The house is still owned and managed by the Cassegrain family and very much still holds a family value. KNOW THE ROLE
As an ambassador for the Longchamp company, you represent the brand image and embody its values at all times. Your role includes greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the (sales, service, customer...)targets set by management.
Customer Service
Greeting and assisting local and international customers, adopting a proactive approachwhen introducing them to the brand, collections and product lines
Listening to and identifying the customer's needs
Ensuring customer service policy is respected : deliveringsincere andimpeccable customer service in accordance with the stepsin the company's sales process to ensure that every customer has a memorable and unique experience
Developing an effective sales pitch
Demonstrating proficiency in complementary and additional sales techniques
Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs
Sales and promotions preparations
Clienteling
Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer
Developing and actively monitoring the store's customer portfolio using the CRM resources available
Organisation of the store
Key holder for opening and closing the store,If applicable and as required
Opening and closing the checkout, cashing up when necessary
Ticketing when necessary
Deliveries and Floor replenishment, when necessary
Ensuring that the store operates efficiently
Ensuring that productsare displayed in line with thecompany's image and merchandising standards
Assisting withannual and rolling stock-takes
Assisting with stock controland suggesting where restocking may be required
KNOW WHAT WE’RE LOOKING FOR
We seek enthusiastic, reliable, energetic, self-starters with experience working in a luxury service retail environment
You are recognized for your exemplary behaviour, your dynamism, your autonomy and your proactivity
Your interpersonal and communication skills will enable you to be customer oriented (listening skills…) and work in team
A related retail industry and/or boutique or fashion related industry experience is strongly preferred, but not required
Experience with retail point of sale system and key holder experience is a plus but overall, candidates who are passionate about luxury retail and customer service are highly encouraged to apply
KNOW HOW WE WORK Experience is our business :Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
#J-18808-Ljbffr