About Upstart
At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. You’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team
Upstart’s Growth team is dedicated to creating a seamless loan application experience that allows customers to effortlessly discover and access Upstart’s credit products. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit—driving growth, increasing conversion, and unifying Upstart’s product portfolio into a cohesive, multi-product marketplace. Role and Responsibilities
As a
Senior Product Designer
on the Growth Design squad, you’ll shape how customers experience Upstart beyond their initial application, focusing on the moments and touchpoints that build trust, encourage ongoing engagement, and support long-term financial confidence. You’ll define experience strategy, lead user research, and design intuitive, insight-driven experiences across mobile and responsive web that help customers understand, manage, and return to Upstart’s products. Partnering closely with Product, Engineering, Data Science, and Marketing, you’ll balance experimentation with a cohesive long-term vision, crafting experiences that drive retention, loyalty, and measurable business impact. Position location
This role is available in the following locations: Remote Time zone requirements
The team operates on the East/West coast time zones. Travel requirements
As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. How you’ll make an impact
Create user journeys, wireframes, prototypes, and polished mockups that shape the identity experiences for log in, account creation and management, registration, authentication, and profile creation and management. Lead research and usability studies to understand customer behavior, pain points, and expectations around login, multi-factor authentication, and account management. Partner with product and engineering teams to define profile and account experiences that reduce friction and boost conversion, while balancing strong security and user trust. Design accessible, inclusive, and scalable solutions across both internal tools and customer-facing experiences, keeping regulatory and compliance needs in mind. Build and maintain design artifacts (user flows, personas, interaction specs) that align identity experience strategy across the platform. Use quantitative and qualitative data to validate design decisions and iterate on experiences that improve user confidence and platform adoption. Contribute to a unified design system that supports consistent and secure identity patterns across all Upstart products. Minimum Qualifications
7+ years of experience designing customer-facing digital products, with a focus on secure user flows or identity-related features (e.g. login, registration, authentication). Demonstrated expertise designing for both responsive web and native mobile experiences. Strong portfolio
demonstrating end-to-end design thinking with attention to both user needs and security requirements. Skilled with Figma and design research tools like Usertesting, Maze, or Lookback. Experience balancing usability and privacy, with a passion for simplifying complex or sensitive user flows. Confident communicator and collaborator, comfortable sharing designs, receiving feedback, and partnering across disciplines including security, compliance, and engineering. Preferred Qualifications
Experience designing for consumer fintech or other regulated industries. Background in lifecycle design, growth experimentation, or marketplace ecosystems. Demonstrated success designing for engagement, retention, or cross-sell experiences in multi-product environments. Experience working within and contributing to design systems at scale. Deep commitment to accessibility, inclusive design, and ethical user engagement principles. #LI-REMOTE #LI-MidSenior Compensation and Perks
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $162,100—$224,500 USD What you’ll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy
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At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence. As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. You’ll have the support to work in the way that works best for you. If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you. The Team
Upstart’s Growth team is dedicated to creating a seamless loan application experience that allows customers to effortlessly discover and access Upstart’s credit products. By building exceptional, customer-centric experiences, this team plays a crucial role in making Upstart the premier destination for consumer credit—driving growth, increasing conversion, and unifying Upstart’s product portfolio into a cohesive, multi-product marketplace. Role and Responsibilities
As a
Senior Product Designer
on the Growth Design squad, you’ll shape how customers experience Upstart beyond their initial application, focusing on the moments and touchpoints that build trust, encourage ongoing engagement, and support long-term financial confidence. You’ll define experience strategy, lead user research, and design intuitive, insight-driven experiences across mobile and responsive web that help customers understand, manage, and return to Upstart’s products. Partnering closely with Product, Engineering, Data Science, and Marketing, you’ll balance experimentation with a cohesive long-term vision, crafting experiences that drive retention, loyalty, and measurable business impact. Position location
This role is available in the following locations: Remote Time zone requirements
The team operates on the East/West coast time zones. Travel requirements
As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. How you’ll make an impact
Create user journeys, wireframes, prototypes, and polished mockups that shape the identity experiences for log in, account creation and management, registration, authentication, and profile creation and management. Lead research and usability studies to understand customer behavior, pain points, and expectations around login, multi-factor authentication, and account management. Partner with product and engineering teams to define profile and account experiences that reduce friction and boost conversion, while balancing strong security and user trust. Design accessible, inclusive, and scalable solutions across both internal tools and customer-facing experiences, keeping regulatory and compliance needs in mind. Build and maintain design artifacts (user flows, personas, interaction specs) that align identity experience strategy across the platform. Use quantitative and qualitative data to validate design decisions and iterate on experiences that improve user confidence and platform adoption. Contribute to a unified design system that supports consistent and secure identity patterns across all Upstart products. Minimum Qualifications
7+ years of experience designing customer-facing digital products, with a focus on secure user flows or identity-related features (e.g. login, registration, authentication). Demonstrated expertise designing for both responsive web and native mobile experiences. Strong portfolio
demonstrating end-to-end design thinking with attention to both user needs and security requirements. Skilled with Figma and design research tools like Usertesting, Maze, or Lookback. Experience balancing usability and privacy, with a passion for simplifying complex or sensitive user flows. Confident communicator and collaborator, comfortable sharing designs, receiving feedback, and partnering across disciplines including security, compliance, and engineering. Preferred Qualifications
Experience designing for consumer fintech or other regulated industries. Background in lifecycle design, growth experimentation, or marketplace ecosystems. Demonstrated success designing for engagement, retention, or cross-sell experiences in multi-product environments. Experience working within and contributing to design systems at scale. Deep commitment to accessibility, inclusive design, and ethical user engagement principles. #LI-REMOTE #LI-MidSenior Compensation and Perks
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range $162,100—$224,500 USD What you’ll love
At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect: Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose Health Savings Account contributions from Upstart for eligible plans Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage Paid time off, sick and safe time, and company holidays Paid family and parental leave to support caregiving and major life moments Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving Employee Assistance Program (EAP) offering mental health support and life-centered resources Financial wellness resources, including access to financial planning tools and a financial concierge service Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs) Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!). Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com https://www.upstart.com/candidate_privacy_policy
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