Customer Service/BDC Representative
Hendrick Automotive Group, Charlotte, North Carolina, United States, 28245
Customer Service/BDC Representative page is loaded## Customer Service/BDC Representativelocations:
Business Development Center - HICtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-77547Business Development Center - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212$20 per hour Plus Monthly Bonus! \*Annual Earnings $42,000-$55,000!\*Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte!Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development. Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.***Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.******APPLY TODAY!*****Essential Duties and Responsibilities:*** Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.* Accurately logs all customer interactions into Dealership Management System.* Schedules appointments for customers to visit dealerships.* Follows up on appointment outcomes.* Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.* Maintains an organized, clean, and safe work area.* Participates in required training.* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values.* Maintains accurate timekeeping record in timekeeping system.* Complies with Company policies and procedures.* Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.* Other duties as assigned.**Our Teammates enjoy:*** Bonuses for Performance* Developmental Bonuses based on Growth and Tenure* Excellent Benefits (See Below)* 12 weeks of Paid Training (We invest in your success!)* Growth and Development along an established career path* Management Opportunities (We promote primarily from within)* A fun, exciting, and professional working environment**Benefits:*** Medical and prescription coverage* Basic life insurance, 401(k) with company match* Employee Assistance Program* Employee discounts on vehicle purchases, parts, and service* Paid-time-off* We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.* Comprehensive employee recognition programs* Continued training through Hendrick University and the manufacturer* Opportunities for career advancement* The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.**Job Requirements:*** Computer/Email Proficient* Good verbal communication skills* Strong Multi-Tasking ability* Professionalism & Strong Work Ethic* Positive, upbeat, and friendly personality* Desire and drive for excellence* Must enjoy a competitive, fast-paced environment* Must submit to and successfully complete MVR, background check, and pre-employment drug testThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company. #CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. #J-18808-Ljbffr
Business Development Center - HICtime type:
Full timeposted on:
Posted Todayjob requisition id:
R-77547Business Development Center - HICLocation: 6030 East Independence Blvd, Charlotte, North Carolina 28212$20 per hour Plus Monthly Bonus! \*Annual Earnings $42,000-$55,000!\*Hendrick Automotive Group is seeking talented, driven individuals to join our Luxury Customer Concierge Center, supporting brands like BMW, Lexus, Mercedes-Benz, Audi, Land Rover, etc. Provide excellent service to our customers by phone, text, and email from our state of the art corporate facility in Charlotte!Enjoy a solid hourly income while earning bonuses based on your growth path as you progress through our Teammate and Leadership Development Program.As a new member of our team, you will receive personalized training by a dedicated mentor who is focused on your growth and development. Our department promotes primarily from within, so we invest in people to prepare them for Leadership opportunities.***Enjoy a supportive team-based work environment where we make production fun with healthy competition, encouraging teammates, and Leaders who care.******APPLY TODAY!*****Essential Duties and Responsibilities:*** Provides professional concierge service to customers via inbound and outbound phone calls, text, and email.* Accurately logs all customer interactions into Dealership Management System.* Schedules appointments for customers to visit dealerships.* Follows up on appointment outcomes.* Works and communicates with teammates to promote a positive, inclusive, and supportive professional working environment.* Maintains an organized, clean, and safe work area.* Participates in required training.* Follows Safeguards rules and regulations.* Demonstrates the Company’s Core Values.* Maintains accurate timekeeping record in timekeeping system.* Complies with Company policies and procedures.* Observes all Federal, State, Local, and Company safety rules and regulations in the performance of duties.* Other duties as assigned.**Our Teammates enjoy:*** Bonuses for Performance* Developmental Bonuses based on Growth and Tenure* Excellent Benefits (See Below)* 12 weeks of Paid Training (We invest in your success!)* Growth and Development along an established career path* Management Opportunities (We promote primarily from within)* A fun, exciting, and professional working environment**Benefits:*** Medical and prescription coverage* Basic life insurance, 401(k) with company match* Employee Assistance Program* Employee discounts on vehicle purchases, parts, and service* Paid-time-off* We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, and supplemental life insurance.* Comprehensive employee recognition programs* Continued training through Hendrick University and the manufacturer* Opportunities for career advancement* The Ricky Hendrick College Scholarship Program is available for eligible dependents of Hendrick employees.**Job Requirements:*** Computer/Email Proficient* Good verbal communication skills* Strong Multi-Tasking ability* Professionalism & Strong Work Ethic* Positive, upbeat, and friendly personality* Desire and drive for excellence* Must enjoy a competitive, fast-paced environment* Must submit to and successfully complete MVR, background check, and pre-employment drug testThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.
The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
This job description is subject to revision at the discretion of the company. #CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do. #J-18808-Ljbffr