ProDriven Global Brands
Salesforce Business Analyst
ProDriven Global Brands, West Middlesex, Pennsylvania, United States
About Us
WHY PRODRIVEN GLOBAL BRANDS?
BECAUSE WEARETHE PROFESSIONALIXED CHARS!You will find our market leading products and brands on job sites all over the world. Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred. Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs. Overview
This role serves as the functional backbone of our Salesforce ecosystemridging business needs, process design, data quality, and system configuration across Sales Cloud, Service Cloud, and Data Cloud. The BA partners with IT, business stakeholders, Salesforce Support, and external vendors to ensure scalable, reliable, and high-quality processes. Responsibilities
Working under Limited supervision. Lead end-to-end requirements gathering & solution design
Drive business workshops, document requirements, translate business needs into Salesforce-ready specifications, and validate alignment across global commercial, service, and IT teams.
Own UAT readiness, execution, and issue resolution
Manage UAT cycles including test case creation, environment readiness checks, deployment validation, error triage, coordination with developers/architects, and communication of results.
Manage backlog, defects, and cross team prioritization
Maintain and organize the enhancement backlog, coordinate with BSA/Dev teams, track bug resolution, and ensure business continuity on critical issues (e.g., Flow failures, CPU limits, missing methods, Apex errors).
Drive Salesforce data quality, data cleanup, and governance initiatives
Lead audits and cleanup efforts for Opportunities, Leads, Accounts, user profiles, stale/opportunity closeouts, and global visibility rules to ensure system accuracy and compliance.
Support complex integrations (Snowflake → Data Cloud → Salesforce)
Collaborate with Data Cloud architects, understand data models (DMO/DLO), perform field mapping, troubleshoot enrichment bugs, test zero copy pipelines, validate data sync behavior, and drive POC work.
Configure Salesforce declarative capabilities
Design/update Flows, validation rules, page layouts, record types, dynamic rules, list views, and permission-based visibility to support evolving sales processes (Lead Wizard, Opportunity layouts, required fields, automation logic).
Act as frontline SME for sales/support teams
Respond to functional questions, troubleshoot configuration issues, validate business logic impacts, and guide users through system changes or new feature rollouts (Lead conversion, Data Cloud behavior, UAT issues).
Manage deployment coordination and post release hyper care
Review change sets, validate pre/post-deployment activities, coordinate with technical teams, and support hyper care to ensure smooth go live for phases like Pro Sales, global changes, and Data Cloud updates.
Maintain documentation, training materials, and communication plans
Create and update functional documentation, field mapping references, deployment readouts, feedback trackers, and guides for users and stakeholders.
Serve as liaison between business, IT, vendors, and Salesforce Support
Coordinate with Salesforce CSMs and architects, external vendors (e.g., Tribal, TruSummit), and internal teams to escalate issues, validate fixes, and deliver shared understanding across all parties.
Performs other duties as assigned within the scope of responsibilities and requirements of the job Performs Essential Job Functions and Duties with or without reasonable accommodation Qualifications
Education, Licenses, and Certifications Bachelor's degree in business, Information Systems, Computer Science, Data Analytics, or related field preferred or equivalent work experience required Preferred certifications: Salesforce Admin Certification Preferred certifications: Salesforce Platform app Builder Certification Supporting evidence of system proficiency required Years of Experience and Knowledge 5 ~ 7 years of experience as Salesforce Administrator supporting Sales Cloud, Service Cloud and Marketing Cloud Skills and Abilities Intermediate level Microsoft Outlook, Word, PowerPoint skills Intermediate level Microsoft Excel skills Strong requirements gathering, process mapping, and documentation skills Ability to facilitate workshops and translate business needs into Salesforce solutions Proficiency in Salesforce declarative configuration (Flows, rules, layouts, visibility controls) Skilled in UAT planning, execution, and defect triage Ability to manage backlogs, priorities, and stakeholder alignment Knowledge of Salesforce data models, data governance, and visibility rules Ability to troubleshoot configuration, data sync, and integration issues Strong understanding of Data Cloud concepts (data models, identity resolution, enrichment) Clear communicator with ability to explain technical concepts to non-technical users Organized, detail-oriented, and able to manage multiple initiatives simultaneously Strong problem-solving skills and a root-cause-first mindset Ability to collaborate with IT, business teams, vendors, and Salesforce Support Travel Requirements
0% ~ 10% travel domestically required EEO Statement
ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics. #LI-Hybrid #LI-RR1
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WHY PRODRIVEN GLOBAL BRANDS?
BECAUSE WEARETHE PROFESSIONALIXED CHARS!You will find our market leading products and brands on job sites all over the world. Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On jobsites across the world, ProDriven Global Brands are most preferred. Presently this position is in a hybrid status with a minimum of 1 day per month in the office for collaboration, teamwork, and business needs. The status and minimum in-office requirements are subject to change based on evolving business needs. Overview
This role serves as the functional backbone of our Salesforce ecosystemridging business needs, process design, data quality, and system configuration across Sales Cloud, Service Cloud, and Data Cloud. The BA partners with IT, business stakeholders, Salesforce Support, and external vendors to ensure scalable, reliable, and high-quality processes. Responsibilities
Working under Limited supervision. Lead end-to-end requirements gathering & solution design
Drive business workshops, document requirements, translate business needs into Salesforce-ready specifications, and validate alignment across global commercial, service, and IT teams.
Own UAT readiness, execution, and issue resolution
Manage UAT cycles including test case creation, environment readiness checks, deployment validation, error triage, coordination with developers/architects, and communication of results.
Manage backlog, defects, and cross team prioritization
Maintain and organize the enhancement backlog, coordinate with BSA/Dev teams, track bug resolution, and ensure business continuity on critical issues (e.g., Flow failures, CPU limits, missing methods, Apex errors).
Drive Salesforce data quality, data cleanup, and governance initiatives
Lead audits and cleanup efforts for Opportunities, Leads, Accounts, user profiles, stale/opportunity closeouts, and global visibility rules to ensure system accuracy and compliance.
Support complex integrations (Snowflake → Data Cloud → Salesforce)
Collaborate with Data Cloud architects, understand data models (DMO/DLO), perform field mapping, troubleshoot enrichment bugs, test zero copy pipelines, validate data sync behavior, and drive POC work.
Configure Salesforce declarative capabilities
Design/update Flows, validation rules, page layouts, record types, dynamic rules, list views, and permission-based visibility to support evolving sales processes (Lead Wizard, Opportunity layouts, required fields, automation logic).
Act as frontline SME for sales/support teams
Respond to functional questions, troubleshoot configuration issues, validate business logic impacts, and guide users through system changes or new feature rollouts (Lead conversion, Data Cloud behavior, UAT issues).
Manage deployment coordination and post release hyper care
Review change sets, validate pre/post-deployment activities, coordinate with technical teams, and support hyper care to ensure smooth go live for phases like Pro Sales, global changes, and Data Cloud updates.
Maintain documentation, training materials, and communication plans
Create and update functional documentation, field mapping references, deployment readouts, feedback trackers, and guides for users and stakeholders.
Serve as liaison between business, IT, vendors, and Salesforce Support
Coordinate with Salesforce CSMs and architects, external vendors (e.g., Tribal, TruSummit), and internal teams to escalate issues, validate fixes, and deliver shared understanding across all parties.
Performs other duties as assigned within the scope of responsibilities and requirements of the job Performs Essential Job Functions and Duties with or without reasonable accommodation Qualifications
Education, Licenses, and Certifications Bachelor's degree in business, Information Systems, Computer Science, Data Analytics, or related field preferred or equivalent work experience required Preferred certifications: Salesforce Admin Certification Preferred certifications: Salesforce Platform app Builder Certification Supporting evidence of system proficiency required Years of Experience and Knowledge 5 ~ 7 years of experience as Salesforce Administrator supporting Sales Cloud, Service Cloud and Marketing Cloud Skills and Abilities Intermediate level Microsoft Outlook, Word, PowerPoint skills Intermediate level Microsoft Excel skills Strong requirements gathering, process mapping, and documentation skills Ability to facilitate workshops and translate business needs into Salesforce solutions Proficiency in Salesforce declarative configuration (Flows, rules, layouts, visibility controls) Skilled in UAT planning, execution, and defect triage Ability to manage backlogs, priorities, and stakeholder alignment Knowledge of Salesforce data models, data governance, and visibility rules Ability to troubleshoot configuration, data sync, and integration issues Strong understanding of Data Cloud concepts (data models, identity resolution, enrichment) Clear communicator with ability to explain technical concepts to non-technical users Organized, detail-oriented, and able to manage multiple initiatives simultaneously Strong problem-solving skills and a root-cause-first mindset Ability to collaborate with IT, business teams, vendors, and Salesforce Support Travel Requirements
0% ~ 10% travel domestically required EEO Statement
ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics. #LI-Hybrid #LI-RR1
#J-18808-Ljbffr