Bronx Zoo Guest Relations Representative

divh2Guest Relations Representative/h2pLocation: Bronx Zoo/ppDepartment: Visitor Services/ppEmployment Type: Temporary/ppStatus: Non-Exempt/ppGrade Level: Hourly/ppPay Rate: starting at $19.00/hour/ppReports To: Assistant Manager, Guest Relations/ppSchedule: Must be able to work weekdays, weekends, holidays, and some nights. Schedule varies and is dependent on weather and guest attendance; schedule is subject to change through the spring and summer./ppHours: 8:30 am to 5:30 pm/ppThis role is expected to begin in March; however, an earlier start date is possible if the ideal candidate is identified sooner./ph3Position Summary/h3pGuest Relations is looking for outgoing individuals who are motivated to provide superior customer service that will enhance our guests experience while maximizing revenue in support of the mission of the Wildlife Conservation Society./ppSuccessful candidates will be supporting three key roles: direct guest assistance at a specified location within the Bronx Zoo, functioning as a receptionist for an Administration building, and providing back-of-house support to reception area and field staff. Tasks and daily assignments will vary, and include operating a multi-line phone system, data entry and correspondence through our Customer Relations Management system, and interacting daily with zoo visitors and WCS employees./ph3Responsibilities/h3pResponsibilities include but are not limited to:/pulliProvide superior service to guests including but not limited to, assisting with directions to various parks, exhibits, attractions, rides, and amenities, distributing information about park schedules and special events./liliMaintaining a thorough knowledge of the WCS City parks./liliAnswering a busy multi-line phone system./liliTransferring calls and taking messages accurately and completely./liliForwarding voicemails/emails to the appropriate parties./liliRespond to guest correspondence with accurate and timely information./liliData entry - log and track guest correspondence and interactions that occur via email, phone, or in person./liliOperate entry doors for staff and visitor access to office building./liliProvide service recovery to guests who have questions, comments, or complaints./liliMaintain a clean office environment./liliKnowledgeable of products and pricing of in-park experiences./liliPromote revenue generating opportunities that add value to the guest experience./li/ul/div