divh2Account Associate I/h2pThe Account Associate I (AA) serves as a key point of contact for WMs Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the teams book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WMs growth objectives./ppEssential Duties and Responsibilities:/pulliCommunicates in a focused and compelling way that drives customers thoughts and actions./liliUtilizes appropriate change management processes to meet the demands of the sales role./liliControls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities./liliExplores alternatives to reach mutually beneficial sales agreements that gain customers acceptance and commitment./liliContributes to individual and shared responsibilities in a team environment./liliNavigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions./liliUses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)/liliAnalyzes reports as needed and/or handles general administrative duties as appropriate./li/ulpQualifications:/pulliHigh School Diploma or GED (accredited)/lili1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component/li/ulpPhysical Requirements:/pulliRepetitive Motions/liliEye/Hand/Foot Coordination/liliSitting/liliTalking/liliHearing/li/ulpOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc./ppBenefits: At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site./p/div