Sales Lead - White House Black Market

divh2Sales Lead/h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. Position objective: The Sales Lead is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!/ph3Functional Responsibilities/h3pDrive for Results/pulliEstablishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards./liliPerforms and oversees basic operational activities such as opening and closing duties, and merchandise flow processes./liliSupervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines./liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management./liliDevelops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals./liliTrains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store./liliTrains, coaches and assists with locate fulfillment and selling./li/ulpBuild High Performing Teams/pulliMotivates and inspires store team, promoting a shared vision while modeling core values./liliPromotes an inclusive, collaborative approach to problem solving./liliCommunicates with store teams and Store Management to effectively lead positive change./liliSeeks personal developmental opportunities and readily solicits feedback to build leadership skill set./li/ulpCustomer Experience/pulliModels, teaches, and promotes the most amazing personal service (maps) principles and standards, offering a cohesive omni channel experience./liliModels sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires./liliBuilds and maintains a solid customer following through clienteling and wardrobing./liliEnsures prompt resolution of customer concerns./liliEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./liliEnsures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up./li/ulpTalent/pulliSupports, implements, and provides follow-up for all training programs, seminars, etc./liliAssists in the development of store associates; interprets key performance indicator reports and delivers coaching as needed; provides feedback to store manager for associate performance appraisals and evaluations./liliDrives associate and team engagement by recognizing and rewarding employees for outstanding performance./liliEnsures that store team adheres to all employment practices and policies./li/ulh3Qualifications/h3pHigh school diploma or equivalent/pp1+ year retail or sales management experience preferred/ppMust be 18 years of age or older/ppExcellent communication, verbal and written skills/ppExcellent customer service skills/ppAble to learn or adapt to technology provided by the company/ppKnowledge of administrative aspects of store operations/ppStrong organizational skills and ability to multi-task in a fast-paced environment/ppAble to communicate with customers/ppRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required./ph3Physical Requirements/h3pConstant walking/standing- 67-100% of 8-hour shift/ppOccasional lifting up to 50 lbs.- 1-33% of 8-hour shift/ppFrequent climbing- 34%-66% of 8-hour shift/p/div