Sales Operations Senior Supervisor
Health Care Service Corporation, Nashville, Tennessee, United States, 37201
Job Summary
This position is responsible for supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience. Required Job Qualifications: High School Diploma or equivalent required 5+ experience in a call center environment Knowledge of Medicare systems preferred but not required Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills Must be computer proficient Ability to work in and succeed in a team oriented environment 2+ years of Customer service experience in a production or service operations environment. Preferred Job Qualifications: 2+ years of previous management in a call center environment or people leadership experience This is a Flex (Hybrid) role: 3 days in office; 2 days remote. Sponsorship is not available. #LI-MW2#LI-Hybrid At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $55,900.00 - $123,500.00. Exact compensation may vary based on skills, experience, and location.
This position is responsible for supervising the daily activities of a group of customer service representatives who respond to and research customer/member inquiries/issues. Provides direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs. Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives. Typically has two or more years of customer service experience. Required Job Qualifications: High School Diploma or equivalent required 5+ experience in a call center environment Knowledge of Medicare systems preferred but not required Demonstrated excellent oral, written, interpersonal, analytical, and negotiation skills Must be computer proficient Ability to work in and succeed in a team oriented environment 2+ years of Customer service experience in a production or service operations environment. Preferred Job Qualifications: 2+ years of previous management in a call center environment or people leadership experience This is a Flex (Hybrid) role: 3 days in office; 2 days remote. Sponsorship is not available. #LI-MW2#LI-Hybrid At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $55,900.00 - $123,500.00. Exact compensation may vary based on skills, experience, and location.