divh2Representative 3/h2pAt Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible./ppAt our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, weve been doing just thatour technology helped people put a man on the moon and capture the first-ever picture of a black hole./ppWe offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital, WD, and WD_BLACK Professional brands./ppWe are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the worlds biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future./ppTodays exceptional challenges require your unique skills. Together, we can build the future of data storage./ph3Job Description/h3pEssential Duties And Responsibilities/pulliWork cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within company to meet customers needs/liliManage the relationship with the account - including contract manufacturers, distributors, and end customer/liliDrive customer revenue and shipments to the goals of the account and company/liliManage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer Is available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc - even if after normal business hours./liliCoordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers/liliManage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly
quarterly basis/liliManage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer/liliManage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account/li/ulh3Qualifications/h3pRequired/pulliBachelors degree in a related field/lili5+ years of account management experience or equivalent experience./liliUnderstand market conditions and how they affect WD and the customer/liliUnderstand the customer legal contracts and terms in place/liliUnderstand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary/li/ulpSkills/pulliExceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users./liliStrong problem-solving and analytical skills./liliProven troubleshooting skills in customer-facing environments./liliStrong desire and ability to learn new products and technologies./li/ulh3Compensation
Benefits Details/h3ulliAn employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs./liliThe salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future./liliIf your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned./liliYou will be eligible to be considered for bonuses under either Western Digitals Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digitals Standard Terms and Conditions for Restricted Stock Unit Awards./liliWe offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and ADD, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan./liliNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law./li/ulpNotice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email compliance@wdc.com./p/div
quarterly basis/liliManage meeting preparation, including creating pre-meeting document and scheduling pre-meeting for internal review and alignment prior to facing the customer/liliManage meeting logistics including travel for customer engagements Map customer relationships and identify areas for improvement Manage historical and current revenue, PB, and unit shipment data for the account/li/ulh3Qualifications/h3pRequired/pulliBachelors degree in a related field/lili5+ years of account management experience or equivalent experience./liliUnderstand market conditions and how they affect WD and the customer/liliUnderstand the customer legal contracts and terms in place/liliUnderstand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary/li/ulpSkills/pulliExceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users./liliStrong problem-solving and analytical skills./liliProven troubleshooting skills in customer-facing environments./liliStrong desire and ability to learn new products and technologies./li/ulh3Compensation
Benefits Details/h3ulliAn employees pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs./liliThe salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future./liliIf your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned./liliYou will be eligible to be considered for bonuses under either Western Digitals Short Term Incentive Plan (STI Plan) or the Sales Incentive Plan (SIP) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digitals Standard Terms and Conditions for Restricted Stock Unit Awards./liliWe offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and ADD, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan./liliNote: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law./li/ulpNotice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email compliance@wdc.com./p/div