MCI
divh2Job Opportunity/h2pMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry./ppWere seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, youll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services./ppThis is an exciting opportunity to work on high-profile projects with some of the worlds most recognizable brands. If youre a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, wed love to hear from you!/ppStart your career with a growing team that values your potential. With our industry-leading training, youll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service./ppTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience./ppIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day./ppstrongKey Responsibilities:/strong/pulliHandle inbound and outbound calls professionally and efficiently./liliResolve customer issues on the first call through effective problem-solving./liliResearch and retrieve information across systems to support customer needs./liliAccurately document interactions and process claims./liliGuide customers through options to find the best solutions./liliFollow scripts, policies, and procedures while using available resources./liliProtect customer privacy and handle sensitive information appropriately./liliEscalate complex issues to the appropriate team members./liliStay current with training, updates, and program knowledge./liliMaintain consistent attendance and adhere to scheduling requirements./li/ulh2Candidate Qualifications/h2pWe provide comprehensive training, so if youre positive, driven, and eager to learn, youre encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes./ppstrongQualifications/strong/pulliMust be 18 years or older/liliHigh school diploma or equivalent/liliStrong communication and organizational skills/liliTyping speed of 20+ WPM/liliBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)/liliFamiliarity with Windows operating systems/liliReliable and punctual/liliSkilled in troubleshooting and follow-up/liliAble to multitask and self-manage effectively/liliExcellent interpersonal skills/li/ulpstrongPreferred (Not Required)/strong/pulli1+ year of experience in customer service, tech support, sales, or administrative roles/liliExperience in state or federal work environments/li/ulh2Conditions Of Employment/h2pstrongAll MCI Locations/strong/pulliMust be authorized to work in the country where the job is based./li/ulpstrongSubject to the program and location of the position/strong/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Compensation Details/h2pstrongWant An Employer That Values Your Contribution?/strong/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppstrongWhat You Can Expect From MCI:/strongWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pullistrongPaid Time Off/strong: Earn PTO and paid holidays to take the time you need./lilistrongIncentives
Rewards/strong: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/lilistrongHealth Benefits/strong: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings/strong: Secure your future with retirement savings programs, where available./lilistrongDisability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance/strong: Access life insurance options to safeguard your loved ones./lilistrongCareer Growth/strong: With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training/strong: Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment/strong: Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code/strong: Be comfortable while you work./li/ulpstrongCompensation
Benefits That Fit Your Life/strongMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Diversity And Equality/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to/p/div
Rewards/strong: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!/lilistrongHealth Benefits/strong: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings/strong: Secure your future with retirement savings programs, where available./lilistrongDisability Insurance/strong: Short- and long-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance/strong: Access life insurance options to safeguard your loved ones./lilistrongCareer Growth/strong: With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training/strong: Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment/strong: Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code/strong: Be comfortable while you work./li/ulpstrongCompensation
Benefits That Fit Your Life/strongMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Diversity And Equality/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCIs policy is to provide reasonable accommodation to/p/div