Sales Lead - White House Black Market

divh2Retail Sales Associate/h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful./ppPOSITION OBJECTIVE:/ppThe Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!/ppFUNCTIONAL RESPONSIBILITIES:/ppDrive for Results/ppEstablishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards./ppPerforms and oversees basic operational activities such as opening and closing duties, and merchandise flow processes./ppSupervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines./ppMaintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards./ppMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management./ppDevelops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals./ppTrains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store./ppTrains, coaches and assists with locate fulfillment and selling./ppBuild High Performing Teams/ppMotivates and inspires store team, promoting a shared vision while modeling core values./ppPromotes an inclusive, collaborative approach to problem solving./ppCommunicates with store teams and Store Management to effectively lead positive change./ppSeeks personal developmental opportunities and readily solicits feedback to build leadership skill set./ppCustomer Experience/ppModels, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience./ppModels sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires./ppBuilds and maintains a solid customer following through clienteling and wardrobing./ppEnsures prompt resolution of customer concerns./ppEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./ppEnsures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up./ppTalent/ppSupports, implements, and provides follow-up for all training programs, seminars, etc./ppAssists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations./ppDrives associate and team engagement by recognizing and rewarding employees for outstanding performance./ppEnsures that Store Team adheres to all employment practices and policies./ppOther duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand./ppQUALIFICATIONS:/ppHigh school diploma or equivalent/pp1+ year retail or sales management experience preferred/ppMust be 18 years of age or older/ppExcellent communication, verbal and written skills/ppExcellent customer service skills/ppAble to learn or adapt to technology provided by the company/ppKnowledge of administrative aspects of store operations/ppStrong organizational skills and ability to multi-task in a fast-paced environment/ppAble to communicate with customers/ppRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives./ppAbility to work a flexible work schedule, including nights, weekends, and holidays is required/ppPHYSICAL REQUIREMENTS:/ppConstant Walking/Standing- 67-100% of 8-hour shift/ppOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shift/ppFrequent Climbing- 34%-66% of 8-hour shift/ppDue to our growth, we are always accepting applications for top talent to join our store teams. When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open./ppAccommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance./ppChicos FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law./p/div