Customer Service Representative
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. As a Customer Service Representative at CMC, you will play a vital role in providing industry-leading service to our customers. You will serve as the primary point of contact for incoming inquiries, product information, order processing, and issue resolution, ensuring a smooth and positive customer experience from start to finish. CMC offers a comprehensive benefits package including day 1 benefits coverage with low cost medical, vision, dental; day 1 paid-time off and vacation; 4.5% company match 401(k) plan; $500 annual company-paid lifestyle benefit; competitive compensation and bonuses; company-paid life and disability insurance; employee stock purchase plan; training and advancement opportunities. What You'll Do
Serve as the first point of contact for customer inquiries via phone, email and in person communication. Process order accurately and efficiently through CMC's computer systems. Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability. Maintain up-to-date product knowledge to support accurate quoting and order fulfillment. Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction. Assist with handling cash transaction and reconciling daily reports as needed. Maintain accurate records of customer interactions and transactions. Resolve customer issues promptly and follow up to ensure full resolution and satisfaction. Operate a forklift to move material and supplies as required Perform other administrative and support duties as needed. What You'll Need
1-3 years of experience in customer facing role, preferably in construction or industrial services. Excellent verbal and written communication skills Strong problem-solving and decision making abilities. Proficiency with Microsoft Word, Excel, Outlook, and other business applications. Forklift experience preferred Ability to multi-task and remain organized in a fast-paced environment. Team-oriented with a positive and professional demeanor. Your Education
High School Diploma or GED required Bachelor's degree preferred Associates Degree preferred CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.
CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential. As a Customer Service Representative at CMC, you will play a vital role in providing industry-leading service to our customers. You will serve as the primary point of contact for incoming inquiries, product information, order processing, and issue resolution, ensuring a smooth and positive customer experience from start to finish. CMC offers a comprehensive benefits package including day 1 benefits coverage with low cost medical, vision, dental; day 1 paid-time off and vacation; 4.5% company match 401(k) plan; $500 annual company-paid lifestyle benefit; competitive compensation and bonuses; company-paid life and disability insurance; employee stock purchase plan; training and advancement opportunities. What You'll Do
Serve as the first point of contact for customer inquiries via phone, email and in person communication. Process order accurately and efficiently through CMC's computer systems. Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability. Maintain up-to-date product knowledge to support accurate quoting and order fulfillment. Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction. Assist with handling cash transaction and reconciling daily reports as needed. Maintain accurate records of customer interactions and transactions. Resolve customer issues promptly and follow up to ensure full resolution and satisfaction. Operate a forklift to move material and supplies as required Perform other administrative and support duties as needed. What You'll Need
1-3 years of experience in customer facing role, preferably in construction or industrial services. Excellent verbal and written communication skills Strong problem-solving and decision making abilities. Proficiency with Microsoft Word, Excel, Outlook, and other business applications. Forklift experience preferred Ability to multi-task and remain organized in a fast-paced environment. Team-oriented with a positive and professional demeanor. Your Education
High School Diploma or GED required Bachelor's degree preferred Associates Degree preferred CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.