divh2Personal Banker/h2pThe Personal Banker is responsible for providing support and coverage to branch banking team members and building and maintaining relationships with members to help them achieve their financial goals. The role is expected to identify their financial needs and offer appropriate solutions, such as opening new accounts, providing loan options, and helping members with their investments. The primary goal is to provide excellent member service while achieving sales targets and promoting the credit unions products and services. The team member will work closely with other team members to ensure that the credit union policy and procedures are followed and that all member interactions are handled professionally and efficiently. The role may provide support and coverage to tellers and other branches./ppPrinciple Duties and Responsibilities:/pulliWillingness and ability to exhibit Wellby Core Values every day./liliWorks purposefully and is driven to provide the best team member experience./liliEstablishes and maintains a positive relationship by creating an exceptional experience and making the member feel valued./liliEngage members as they enter the branch by welcoming and making them feel appreciated, including managing lobby traffic, checking members into the waiting queue, and scheduling/canceling appointments./liliEngage with Branch Partners and other lines of business to offer the most appropriate products./liliIdentify changes in members financial situation and banking needs and recommend relevant solutions to enhance the members financial goals./liliRecommends and assists members with convenient technology solutions including but not limited to Online Banking, mobile applications, etc./liliAchieve sales targets as required by management./liliMember Service functions; open new accounts, checking, certificates, money markets, IRA, CD, account maintenance, and outbound new deposits, etc./liliVerifies eligibility for new accounts and processes through the system before opening the account./liliSpecialized account functions; separation/divorce account changes, estate expertise, etc./liliDrives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement./liliLoan origination functions: creating and processing a new loan application. This process includes gathering information from the borrower, assessing their creditworthiness, and determining the terms and conditions of the loan. This may include outbound loan win-back campaigns, etc./liliProvides timely responses to members and other team member requests./liliAccountable for the vault, dual-control access, and increased approval authority limits in coordination with leaders of branch locations./liliMaintains a work area that ensures the safety of all negotiables and confidential records./liliOrders a cash supply to meet daily needs./liliAdheres to all security policies for the branch, including the opening and closing procedures of the branch./liliImplements processes as required by the Bank Secrecy Act and Wellby policies and procedures, including but not limited to completing and submitting Currency Transaction Reports, being knowledgeable of signs of unusual financial activities, and reporting signs of unusual activity and/or completing reporting for Suspicious Activity Report as appropriate per procedure./liliCompletes all mandatory compliance testing by deadlines. Implements processes as required by the Bank Secrecy Act and Wellby policies and procedures./liliMay perform teller transaction functions as needed, including deposits, withdrawals, transfers, payments, etc., accurately, and efficiently while complying with all policies, procedures, and regulatory requirements./liliPerforms other related duties as assigned./li/ulpKnowledge, Skills, and Abilities (KSA):/pulliKnowledge of Wellbys organizational functions and general operating policies and procedures./liliKnowledge of basic math skills./liliKnowledgeable of bank security measures./liliKnowledge and ability to utilize processes, tools, and techniques to detect, address, and prevent fraud./liliKnowledge of business English, spelling, and punctuation./liliKnowledge of retail product philosophy, banking industry best practices, and regulations./liliKnowledge of personal computer, utilizing Microsoft Office Suite./liliSkilled in high-level member service practices./liliSkilled in operating computer equipment and general office machines such as personal computers, copiers, Microsoft Teams, Zoom Video Communications, and adding devices./liliAbility to recognize questionable and fraudulent transactions./liliAbility to learn new software./liliAbility to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations./liliAbility to be trustworthy and act with integrity./liliAbility to work in a fast-paced team environment./liliAbility to communicate clearly and concisely, orally and in writing./liliAbility to coordinate several concurrent activities simultaneously./li/ulpSupervisory Responsibilities:/pulliTeam member does not have supervisory responsibilities./li/ulpComplexity
Scope of Work:/pulliThe team member performs a variety of related tasks, which are mostly routine./liliNon-routine situations or conflicts are usually referred to the supervisor for resolution./liliInstructions to the team member may be general or specific in nature./liliCourses of action are determined by established procedures and/or the Branch Manager./liliThe team members work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures./liliTasks may occasionally have to be coordinated, integrated, and/or prioritized./li/ulpPhysical Demands
Work Environment:/pulliThe physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions./liliTo perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time, in addition to standing for long periods. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the branch; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with members, management, and other team members./liliThe ability to observe details at close range (within a few feet of the observer)./liliMust be able to occasionally lift items weighing up to 25 pounds across the branch and load them onto shelves for various needs./liliThe noise level in the work environment is usually moderate./liliWork involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area./li/ulpWork Hours:/pulliTo meet the departments needs, overtime work is sometimes necessary, and team members may be required to work overtime hours as assigned./liliShifts may be staggered (between 7:30 a.m. and 6:30 p.m. CST) and will include every Saturday./li/ulpMinimum Qualifications:/pulliHigh School Diploma or equivalent required./liliMinimum two (2) years experience in member service, financial services, or similar retail experience and/or bank teller./liliIRA and MOD experience preferred./liliPrevious experience working with the public./liliPrevious cash handling experience./liliBondable/li/ulpFor All Candidates:/ppThis is a Full-Time, Hourly (non-exempt) | Emergency Classification: Non-essential/p/div
Scope of Work:/pulliThe team member performs a variety of related tasks, which are mostly routine./liliNon-routine situations or conflicts are usually referred to the supervisor for resolution./liliInstructions to the team member may be general or specific in nature./liliCourses of action are determined by established procedures and/or the Branch Manager./liliThe team members work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures./liliTasks may occasionally have to be coordinated, integrated, and/or prioritized./li/ulpPhysical Demands
Work Environment:/pulliThe physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform essential functions./liliTo perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time, in addition to standing for long periods. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the branch; and attending possible onsite and offsite meetings. The team member must be able to exchange information, in person, in writing, and via telephone. Some degree of stress results from contact with members, management, and other team members./liliThe ability to observe details at close range (within a few feet of the observer)./liliMust be able to occasionally lift items weighing up to 25 pounds across the branch and load them onto shelves for various needs./liliThe noise level in the work environment is usually moderate./liliWork involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area./li/ulpWork Hours:/pulliTo meet the departments needs, overtime work is sometimes necessary, and team members may be required to work overtime hours as assigned./liliShifts may be staggered (between 7:30 a.m. and 6:30 p.m. CST) and will include every Saturday./li/ulpMinimum Qualifications:/pulliHigh School Diploma or equivalent required./liliMinimum two (2) years experience in member service, financial services, or similar retail experience and/or bank teller./liliIRA and MOD experience preferred./liliPrevious experience working with the public./liliPrevious cash handling experience./liliBondable/li/ulpFor All Candidates:/ppThis is a Full-Time, Hourly (non-exempt) | Emergency Classification: Non-essential/p/div