divh2Why Join Custer?/h2pCuster creates personalized spaces that elevate well-being, promote innovation, and transform the communities in which we live and work. Established in 1981, Custer has grown beyond West Michigan to become a premier Steelcase dealership and a full-service interior solutions partner serving corporate, education, and healthcare clients. Our team delivers environments that empower people to do their best work - integrating workplace strategy, design, furniture, flooring, and technology to support a better way of working./ppCuster continues to grow - expanding our reach in West Michigan and deepening our relationships in the Kalamazoo and surrounding communities through exceptional service and a commitment to long-term partnership. As part of this growth, were seeking a motivated Account Manager to represent Custer locally, build meaningful client relationships, and contribute to the continued success of our Kalamazoo market./ph3Opportunity At A Glance/h3pThe Account Manager will strengthen Custers presence in the Kalamazoo and surrounding areas by building meaningful relationships, guiding clients through the sales process, and delivering solutions that reflect our commitment to exceptional service. This role manages day-to-day account activity, delivers tailored presentations, and ensures a seamless customer experience from first conversation through project completion. Along with managing existing accounts, the Account Manager will identify new opportunities and build connections that expand Custers reach in the local business community. Through consultative selling, strong engagement, and close collaboration with internal teams, this role plays a key part in activating and growing Custers presence in the Southwest Michigan market, balancing account management with proactive business development efforts./ppWere seeking a sales professional who thrives on connection, initiative, and follow-throughsomeone eager to learn the furniture dealer industry and passionate about being an active member of Kalamazoo community. While direct experience is a plus, we dont expect you to have it yet; well invest in a full year of hands-on training to help you learn our products, processes, and approach. As a locally based representative, youll build trust through consistent client engagement and a genuine desire to help customers achieve their goals. If youre motivated, coachable, and ready to grow into a long-term career, youll make a meaningful impact here at Custer./ph3Job Responsibilities/h3pSales
Revenue Growth/pulliSupport Sales Leader in achieving monthly, quarterly, and annual sales goals/liliLearn to identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts/liliDevelop foundational negotiation skills to overcome objections and close deals effectively/liliAssist with managing sales activities and timelines to support efficient sales cycles and successful deal execution/liliProgressively take on increased sales responsibilities as product knowledge, confidence, and develop sales skills/li/ulpBusiness Development
Market Growth/pulliLearn and apply foundational business development skills by supporting efforts to identify and engage prospective clients in the SW Michigan market/liliAssist in building a local sales pipeline through guided outreach, networking events, referrals, and community involvement/liliParticipate in local business and industry events alongside sales leadership to build relationships and increase Custers visibility in the Kalamazoo area/liliGradually take on increased responsibility for prospecting and relationship development as training milestones are achieved/liliCollaborate with and learn from experienced sales leaders to understand market dynamics and strategies for growing Custers regional presence/li/ulpClient Relationship Management/pulliSupport Sales Leader in serving as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience/liliBuild and maintain strong, long-lasting client relationships that drive repeat business/liliAssist in preparing and delivering engaging presentations tailored to clients needs, highlight product features, services, and value propositions/liliSupport the handling of client concerns and objections, developing skills in problem-solving and relationship management/li/ulpAccount Maintenance
CRM Management/pulliMaintain accurate records of customer interactions and sales activity logs in CRM software under guidance from sales leadership/liliTrack account performance and identify trends to improve customer engagement/liliEnsure timely follow-ups and documentation of key account interactions to support overall account management efforts/li/ulpReporting
Documentation/pulliAssist in preparing account summaries, sales activity updates, and performance reports for review with Sales Leader/liliLearn to document key account strategies and provide insights to leadership to support effective sales planning/li/ulpCross-Functional Collaboration/pulliWork with internal teams to ensure seamless service delivery and customer satisfaction/liliPartner with sales support and project management teams to execute client requests efficiently/liliCollaborate with internal teams to prepare customized proposals and solutions for clients/liliWork with accounts receivable and internal teams to learn billing processes and support timely payment collection/li/ulh3Qualifications/h3ulliInterest in sales, business development, and networking/liliProblem-solving mindset with the ability to think creatively and make informed decisions/liliDetailed-oriented with excellent organization skills/liliAbility to multi-task, managing multiple accounts, projects, and deadlines effectively/liliNegotiation, persuasion and objection-handling skills/liliAbility to learn how to create and deliver engaging client presentations/liliStrong written, verbal, and interpersonal communication skills with the ability to engage professionally with clients and internal teams/liliProficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint/liliSelf-motivated, results-driven, and customer-focused/liliStrong team player with a collaborative mindset/liliAbility to travel for client meetings and industry events/liliKnowledge of social media platforms for client engagement and research, preferred/li/ulh3Education, Experience
Other Requirements/h3ulliBachelors Degree or equivalent experience/liliExperience in Account Management or Sales, preferred/liliExperience working with CRM software, preferred/liliMust reside in the greater Kalamazoo area/liliMust have reliable transportation/liliMust have valid drivers license/li/ulh3Compensation
Benefits/h3ulliStarting salary for this position is $55,000-$65,000, based on experience and qualifications./liliUpon completion of the training program, the role will transition to a compensation structure that includes base salary plus commission./liliThe company offers a full range of benefits including: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short-
Long-Term Disability./li/ul/div
Revenue Growth/pulliSupport Sales Leader in achieving monthly, quarterly, and annual sales goals/liliLearn to identify upselling and cross-selling opportunities to maximize revenue potential within assigned accounts/liliDevelop foundational negotiation skills to overcome objections and close deals effectively/liliAssist with managing sales activities and timelines to support efficient sales cycles and successful deal execution/liliProgressively take on increased sales responsibilities as product knowledge, confidence, and develop sales skills/li/ulpBusiness Development
Market Growth/pulliLearn and apply foundational business development skills by supporting efforts to identify and engage prospective clients in the SW Michigan market/liliAssist in building a local sales pipeline through guided outreach, networking events, referrals, and community involvement/liliParticipate in local business and industry events alongside sales leadership to build relationships and increase Custers visibility in the Kalamazoo area/liliGradually take on increased responsibility for prospecting and relationship development as training milestones are achieved/liliCollaborate with and learn from experienced sales leaders to understand market dynamics and strategies for growing Custers regional presence/li/ulpClient Relationship Management/pulliSupport Sales Leader in serving as the primary point of contact for clients, ensuring clear and responsive communication and excellent customer experience/liliBuild and maintain strong, long-lasting client relationships that drive repeat business/liliAssist in preparing and delivering engaging presentations tailored to clients needs, highlight product features, services, and value propositions/liliSupport the handling of client concerns and objections, developing skills in problem-solving and relationship management/li/ulpAccount Maintenance
CRM Management/pulliMaintain accurate records of customer interactions and sales activity logs in CRM software under guidance from sales leadership/liliTrack account performance and identify trends to improve customer engagement/liliEnsure timely follow-ups and documentation of key account interactions to support overall account management efforts/li/ulpReporting
Documentation/pulliAssist in preparing account summaries, sales activity updates, and performance reports for review with Sales Leader/liliLearn to document key account strategies and provide insights to leadership to support effective sales planning/li/ulpCross-Functional Collaboration/pulliWork with internal teams to ensure seamless service delivery and customer satisfaction/liliPartner with sales support and project management teams to execute client requests efficiently/liliCollaborate with internal teams to prepare customized proposals and solutions for clients/liliWork with accounts receivable and internal teams to learn billing processes and support timely payment collection/li/ulh3Qualifications/h3ulliInterest in sales, business development, and networking/liliProblem-solving mindset with the ability to think creatively and make informed decisions/liliDetailed-oriented with excellent organization skills/liliAbility to multi-task, managing multiple accounts, projects, and deadlines effectively/liliNegotiation, persuasion and objection-handling skills/liliAbility to learn how to create and deliver engaging client presentations/liliStrong written, verbal, and interpersonal communication skills with the ability to engage professionally with clients and internal teams/liliProficient in Microsoft Office, Outlook, Excel, Word, and PowerPoint/liliSelf-motivated, results-driven, and customer-focused/liliStrong team player with a collaborative mindset/liliAbility to travel for client meetings and industry events/liliKnowledge of social media platforms for client engagement and research, preferred/li/ulh3Education, Experience
Other Requirements/h3ulliBachelors Degree or equivalent experience/liliExperience in Account Management or Sales, preferred/liliExperience working with CRM software, preferred/liliMust reside in the greater Kalamazoo area/liliMust have reliable transportation/liliMust have valid drivers license/li/ulh3Compensation
Benefits/h3ulliStarting salary for this position is $55,000-$65,000, based on experience and qualifications./liliUpon completion of the training program, the role will transition to a compensation structure that includes base salary plus commission./liliThe company offers a full range of benefits including: Medical, Prescription Drug, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off, Holidays, 401(k), and Short-
Long-Term Disability./li/ul/div