MT Bank
divh2Collections Specialist/h2pThis position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent)./ph3Primary Responsibilities:/h3olliInitiate contact with consumers in the earliest stages of default on their mortgage loans with MT in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity./liliCollect consumer financial information, assess consumers ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary./liliHandle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency./liliCommunicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made./liliIdentify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action./liliIdentify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections./liliAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies./liliMaintain MT internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable./liliPromote an environment that supports belonging and reflects the MT Bank brand./liliComplete other related duties as assigned./li/olh3Scope of Responsibilities:/h3pInitiates direct contact with consumers./ph3Education and Experience Required:/h3pA combined 2 years higher education and/or relevant work experience./ppAbility to communicate effectively and professionally over the phone./ppExcellent communication and customer service skills./ppProficiency with word processing and spreadsheet software./ph3Education and Experience Preferred:/h3pAssociates degree./ppCollections experience./ppKnowledge of MT systems./ppMT Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 (USD). The successful candidates particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location./ppClanton, Alabama, United States of America/p/div