Customer Service Representative

divh2Customer Service Representative Position- Fully Remote/h2pOur customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence./ppThe best CSRs are genuinely delighted to help customers. Theyre tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. Theyre confident at troubleshooting and investigate if they dont have enough knowledge to fix the problem./ppYour goal will be to ensure exceptional service standards and sustain high customer satisfaction./ph3Customer Service Representative Responsibilities/h3olliHandle high amounts of incoming calls/liliProduce sales leads/liliIdentify and evaluate customers needs to deliver satisfaction/liliBuild sustainable relationships of trust through open and interactive discussion/liliProvide accurate, valid and comprehensive information by using the right methods/tools/liliReach personal/customer service team sales targets and call handling quotas/liliManage complaints, provide proper solutions and options within the time limits; follow up to secure resolution/liliKeep records of customer interactions, process customer accounts, and file documents/liliFollow communication procedures, guidelines, and policies/liliGo the extra mile to engage customers/li/olh3Customer Service Representative Requirements/h3ulliSome proven customer support experience or experience as a client service representative/liliTrack record of not just reaching, but exceeding quota requirements/liliStrong phone administration skills and active listening capabilities/liliExperience with CRM systems and practices/liliCustomer orientation and capacity to adapt/respond to different types of characters/liliExceptional communication and presentation skills/liliAbility to multi-task, prioritize, and control time effectively/liliHigh school degree/li/ul/div