Workday
divh2Casino Marketing Ambassador/h2pReporting to the Director of Player Development, the Casino Marketing Ambassador will play an important role in providing Casino guests with the best possible experience. The Casino Marketing Ambassador builds casino guest loyalty using marketing techniques and customer service skills that foster an exclusive guest relationship to achieve budgeted gaming revenues. This role is highly visible and interactive with casino guests and requires a high level of professionalism. This role works collaboratively as a team to achieve department goals./ph3Core Responsibilities/h3pProvides exceptional guest service to existing casino guests./ppActively greet guests, answer questions, and provide assistance to ensure a positive guest experience./ppResolves guest conflicts and complaints on behalf of the Company in a fair and equitable manner./ppIntroduces the benefits of and solicits enrollment into the companys Club Serrano loyalty program./ppDevotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events./ppDevotes significant time fielding incoming telephone calls regarding guest questions, concerns, evaluation of recorded play, comp availability and issuance of comps./ppDevelop relationships with casino guests to grow the customer base and increase Company revenues by assuring customer retention and repeat business./ppManage casino guests through telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assistance with special requests./ppDetermine and evaluate customers casino activity to provide corresponding incentives and has authorization to approve limited number of comps and allowances (rooms, food, beverage, events tickets) based on established policy./ppMake decisions regarding valuable complimentary options based on a consideration of recorded play, earned points, comp availability and customer profitability./ppHandles all aspects of a guests journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout)./ppWorks effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and Food
Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary./ppMaintains thorough knowledge of the latest industry developments, current market trends and all on property and competitor promotions/events./ppAttends and hosts player onsite/offsite events in various areas as assigned by management./ppPerforms other duties as assigned by Player Development management to support the operation of Department./ppPerform other job duties as requested./ph3Required Qualifications/h3pMust be 21 years old or older./ppHigh School Diploma or GED required./ppMust have experience in the service industry./ppBachelors Degree in Hospitality, Marketing, or related field highly preferred./ppMinimum of 1-2 years of experience in a Casino/Gaming, Sales, Marketing, or customer service environment preferred./ppMust be able to obtain a Gaming License./ppMust be able to obtain a valid Nevada Drivers license./ppMust possess drive to exceed revenue generation targets./ppIntermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary./ppMust have outstanding communication skills./ppMust be able to maintain confidentiality and a high level of professionalism at all times./ppMust have the ability to write reports and business correspondence./ppMust possess excellent oral and written communication skills./ppMust have the ability to identify problems, collect data, analyze, and draw valid conclusions./ppMust be consistent with upholding a professional image with a polished appearance and demeanor./ph3Physical Demands
Work Environment/h3pWork is performed in a fast-paced setting./ppMust be tolerant to varying conditions of noise level, temperature, illumination, and air quality./ppMay be exposed to smoke/ppThe noise level in the work environment is usually moderate to loud./ppConstant contact with executives, department management, employees, and guests./ppProlonged sitting or standing and mobility./ppBalancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally/ppEye/hand coordination./ppUse of standard office equipment./ppAbility to distinguish letters, numbers, and symbols/ph3Equal Opportunity Employer/h3pPalms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./ppPalms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law./ppWe are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!/p/div
Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary./ppMaintains thorough knowledge of the latest industry developments, current market trends and all on property and competitor promotions/events./ppAttends and hosts player onsite/offsite events in various areas as assigned by management./ppPerforms other duties as assigned by Player Development management to support the operation of Department./ppPerform other job duties as requested./ph3Required Qualifications/h3pMust be 21 years old or older./ppHigh School Diploma or GED required./ppMust have experience in the service industry./ppBachelors Degree in Hospitality, Marketing, or related field highly preferred./ppMinimum of 1-2 years of experience in a Casino/Gaming, Sales, Marketing, or customer service environment preferred./ppMust be able to obtain a Gaming License./ppMust be able to obtain a valid Nevada Drivers license./ppMust possess drive to exceed revenue generation targets./ppIntermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary./ppMust have outstanding communication skills./ppMust be able to maintain confidentiality and a high level of professionalism at all times./ppMust have the ability to write reports and business correspondence./ppMust possess excellent oral and written communication skills./ppMust have the ability to identify problems, collect data, analyze, and draw valid conclusions./ppMust be consistent with upholding a professional image with a polished appearance and demeanor./ph3Physical Demands
Work Environment/h3pWork is performed in a fast-paced setting./ppMust be tolerant to varying conditions of noise level, temperature, illumination, and air quality./ppMay be exposed to smoke/ppThe noise level in the work environment is usually moderate to loud./ppConstant contact with executives, department management, employees, and guests./ppProlonged sitting or standing and mobility./ppBalancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally/ppEye/hand coordination./ppUse of standard office equipment./ppAbility to distinguish letters, numbers, and symbols/ph3Equal Opportunity Employer/h3pPalms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws./ppPalms Casino Resort, its affiliates and subsidiaries, will make reasonable accommodations in compliance with applicable law./ppWe are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!/p/div