Sales Associate - White House Black Market

divh2Retail Sales Associate/h2pJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. Position objective: The Sales Associate is responsible for supporting management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!/ppFunctional responsibilities:/pulliDrive for results/liliMaintain knowledge of current sales and promotions; maintain pricing and visual standards./liliMaintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by management./liliParticipate in visual directives including monthly store sets and zone maintenance./liliCustomer experience/liliModel and promote the most amazing personal service (MAPS) principles and standards, offering a cohesive omni channel experience./liliEnsure prompt resolution of customer concerns./liliEnsure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./liliReinforce buying decisions at the checkout and achieve add on goals including gift card sales./liliSign up clients for reward program./liliBuild and maintain a solid customer following through clienteling and wardrobing./liliKnow current product fit and style assortment offerings in store and on line./liliMaintain consistent client communication through utilization of customer book./liliOperational excellence/liliSupport replenishment activities that keep the store full and abundant./liliAssist with locate fulfillment./liliAssist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed./liliAssist with boutique cleanliness and organization./liliTeamwork and growth/liliPromote an inclusive, collaborative approach to problem solving./liliSeek personal developmental opportunities and readily solicits feedback./li/ulpQualifications:/pulliHigh school diploma or equivalent./liliRetail or sales experience preferred./liliMust be 18 years of age or older./liliExcellent communication skills./liliExcellent customer service skills./liliAble to learn or adapt to technology provided by the company./liliStrong organizational skills and ability to multi-task in a fast-paced environment./liliAble to communicate with customers, associates, and management./liliRegular attendance is essential to this position to ensure adequate coverage to meet company objectives./liliAbility to work a flexible work schedule, including nights, weekends, and holidays is required./lipPhysical requirements:/pulliConstant walking/standing- 67-100% of 8-hour shift./liliOccasional lifting up to 50 lbs.- 1-33% of 8-hour shift./liliFrequent climbing- 34%-66% of 8-hour shift./li/ul/ul/div