Sales Lead - White House Black Market

divh2Retail Sales Associate/h2pThe Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions./ppFunctional Responsibilities:/pulliPromotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner./liliPerforms basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate./liliMonitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full./liliMaintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices./liliMaintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards./liliSupports and administers receipt and dispatch of inventory and supplies according to company policy./liliSupervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines./liliModels sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires./liliBuilds and maintains a solid customer following through clienteling and wardrobing./liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management./liliParticipates in and facilitates visual directives including monthly store sets and merchandise replenishment./liliPromotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner./liliAssists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations./liliOther duties as assigned./li/ulpThis position may be found in multiple brands. Some duties may vary from brand to brand./ppCompetencies:/pulliCulture Living the Chicos FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance./liliManages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems./liliPlans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals./liliOrganizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics./liliCourage Stepping up to address difficult issues, saying what needs to be said./li/ulpQualifications:/pulliHigh School diploma or equivalent/liliMust be 18 years old or older/liliMinimum 2 years prior retail or sales management experience preferred/liliExcellent communication, verbal, and written skills/liliAble to travel to stores throughout the district/liliExcellent customer service skills/liliKnowledge of administrative aspects of store operations/liliCommunicate with customers, standing and maneuvering on sales floor and stockroom, operate register, lift and carry 50 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling/liliRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives/liliAbility to work a flexible work schedule, including nights, weekends, and holidays is required/li/ulpThe wage range for this position is $17.50 to $21.90. Successful candidates wage rates will be determined based on their individual qualifications for the position./p/div