divh2Retail Sales Lead/h2pAt Curaleaf, were redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brandsincluding Curaleaf, Select, and Grassrootsoffer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, youll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis./ppLead Store Associate/ppType of Work: Full-Time/ppShift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays./ppStarting Hourly Pay Rate: $19.50/hr/ppLocation: 814 E Main St, Stamford, CT 06902/ph3About the Role/h3pAs a Lead Store Associate, youll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, youll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment./ph3What Youll Do/h3h3Customer Experience
People/h3ulliLead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction./liliEmpower associates to build meaningful customer relationships through personalized product recommendations and expert guidance./liliDrive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education./liliFoster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences./liliSupport your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust./liliPromote a respectful, inclusive, and collaborative workplacewhere positivity and teamwork fuel great customer experiences and smooth operations at checkout./li/ulh3Operational Excellence
Processes/h3ulliExecute opening and closing duties, including daily huddles and cash reconciliation./liliVerify customer IDs and maintain accurate POS profiles./liliEnsure inventory integrity through precise transaction processing and order fulfillment./liliLead inventory counts and participate in overnight audits./liliMaintain a clean, organized, and guest-ready store environment./liliUphold compliance with SOPs, safety protocols, and state regulations./li/ulh3Sales
Performance/h3ulliAchieve daily KPI goals through consultative selling and upselling strategies./liliReinforce customer purchase decisions and highlight complementary products./liliStay informed on promotions and product updates to deliver a seamless shopping experience./li/ulh3Leadership
Team Development/h3ulliGuide and support store associates in daily operations./liliLead by example in customer service and operational excellence./liliTrain new hires and conduct ongoing training sessions./liliProvide real-time coaching and feedback to drive team performance./liliDelegate tasks effectively and act as the go-to leader in the absence of store management./liliSupport conflict resolution and promote a positive workplace culture./liliAdapt quickly in a fast-paced environment and take on additional duties as needed./li/ulh3What Youll Bring/h3ulliMust be 21 years of age or older./liliHigh School Diploma or General Educational Development (GED) certificate./liliA minimum of 1 year of experience in a customer-facing or sales environment./liliA minimum of 1 year of experience using point-of-sale (POS) systems and cash handling./liliA minimum of 6 months of leadership experience in a retail environment./liliMinimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers./liliCuraleaf team members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance./liliStrong leadership and team-building skills with the ability to coach and motivate others./liliFamiliarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices/liliHigh level of attention to detail, especially in cash handling and inventory management./liliExcellent customer service and interpersonal communication skills./liliStrong problem-solving and decision-making abilities./liliAbility to work independently and as part of a team in a high-volume, compliance-driven setting./liliAvailability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights./liliMulti-tasking with the ability to quickly pivot to other tasks/liliComfortable using technology and learning new tools to support operations and customer interactions./liliStrong time management and organizational skills./liliStrong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience./liliBasic proficiency in mathematics and computer applications./liliThe ability to maintain a solution-driven mindset when dealing with upset customers./liliStrong conflict resolution skills and the ability to handle high-stress situations./li/ululliAbility to support store leadership by taking initiative and a proactive approach/liliAbility to work across all stations within the store, based on business needs./li/ulh3Even Better If You Have/h3ulliPrevious knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance./liliBackground in a sales role with a focus on tracking KPIs and meeting sales targets./liliPrevious experience within a regulated retail setting./li/ulh3Physical Requirements/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppWhile performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less)./ph3Work Environment/h3pThis position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever-changing environment./p/div
People/h3ulliLead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction./liliEmpower associates to build meaningful customer relationships through personalized product recommendations and expert guidance./liliDrive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education./liliFoster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences./liliSupport your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust./liliPromote a respectful, inclusive, and collaborative workplacewhere positivity and teamwork fuel great customer experiences and smooth operations at checkout./li/ulh3Operational Excellence
Processes/h3ulliExecute opening and closing duties, including daily huddles and cash reconciliation./liliVerify customer IDs and maintain accurate POS profiles./liliEnsure inventory integrity through precise transaction processing and order fulfillment./liliLead inventory counts and participate in overnight audits./liliMaintain a clean, organized, and guest-ready store environment./liliUphold compliance with SOPs, safety protocols, and state regulations./li/ulh3Sales
Performance/h3ulliAchieve daily KPI goals through consultative selling and upselling strategies./liliReinforce customer purchase decisions and highlight complementary products./liliStay informed on promotions and product updates to deliver a seamless shopping experience./li/ulh3Leadership
Team Development/h3ulliGuide and support store associates in daily operations./liliLead by example in customer service and operational excellence./liliTrain new hires and conduct ongoing training sessions./liliProvide real-time coaching and feedback to drive team performance./liliDelegate tasks effectively and act as the go-to leader in the absence of store management./liliSupport conflict resolution and promote a positive workplace culture./liliAdapt quickly in a fast-paced environment and take on additional duties as needed./li/ulh3What Youll Bring/h3ulliMust be 21 years of age or older./liliHigh School Diploma or General Educational Development (GED) certificate./liliA minimum of 1 year of experience in a customer-facing or sales environment./liliA minimum of 1 year of experience using point-of-sale (POS) systems and cash handling./liliA minimum of 6 months of leadership experience in a retail environment./liliMinimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers./liliCuraleaf team members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance./liliStrong leadership and team-building skills with the ability to coach and motivate others./liliFamiliarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices/liliHigh level of attention to detail, especially in cash handling and inventory management./liliExcellent customer service and interpersonal communication skills./liliStrong problem-solving and decision-making abilities./liliAbility to work independently and as part of a team in a high-volume, compliance-driven setting./liliAvailability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights./liliMulti-tasking with the ability to quickly pivot to other tasks/liliComfortable using technology and learning new tools to support operations and customer interactions./liliStrong time management and organizational skills./liliStrong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience./liliBasic proficiency in mathematics and computer applications./liliThe ability to maintain a solution-driven mindset when dealing with upset customers./liliStrong conflict resolution skills and the ability to handle high-stress situations./li/ululliAbility to support store leadership by taking initiative and a proactive approach/liliAbility to work across all stations within the store, based on business needs./li/ulh3Even Better If You Have/h3ulliPrevious knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance./liliBackground in a sales role with a focus on tracking KPIs and meeting sales targets./liliPrevious experience within a regulated retail setting./li/ulh3Physical Requirements/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppWhile performing the duties of this job, the employee is required to stand for extended periods, regularly stand, walk, talk, or hear, stoop, kneel, crouch, or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less)./ph3Work Environment/h3pThis position has allergen warnings, including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, possess high stress tolerance, adaptability, and flexibility to work in an ever-changing environment./p/div