divh2Charlotte Southpark Nc Canopy Hotel By Hilton/h2pMCR Universal Role Standards/ppExecutive Summary/ppCleanliness and Friendliness!/ppThe MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests./ppAreas of Excellence/pulliHappy Guests/liliSpotless Cleanliness/liliProduct Consistency
Quality/liliTeamwork/li/ulpDuties and Expectations/ppHappy Guests/pullistrongGuest Relations:/strong Greet guests happily upon arrival and throughout their stay with a smile./lilistrongName Use:/strong Use the guests names whenever possible, ensuring they feel properly welcomed./lilistrongGuest Satisfaction:/strong All Team Members work together to contribute to great guest satisfaction scores./lilistrongRecovery:/strong Ability to handle challenging guest situations with hospitality and a sense of urgency./lilistrongHotel Knowledge:/strong Strong knowledge of all features of the hotel facility and amenities./lilistrongEvents:/strong Awareness and support for all groups and events at the hotel./lilistrongTechnology:/strong Understanding of relevant technology for each role./lilistrongPhone Etiquette:/strong Answer all incoming calls with friendly service using the approved greeting./li/ulpTeamwork/pullistrongCommunication:/strong Communication between Team Members should be clear, honest, and professional./lilistrongCan Do Attitude:/strong Willing to stretch beyond traditional role to meet the needs of the business and MCRs guests./lilistrongCollaboration:/strong All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace./li/ulpSales + Service Coordinator, Role Specific Duties and Expectations/ppThe Sales + Service Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients./ppResponsibilities:/pulliRespond to group inquiries and other requests in a timely manner/liliBlock groups in hotel systems/liliPrepare, show rooms, and give tours to walk-in clients/liliCreate and distribute flyers for special events/liliOversee group blocks and rooming lists, ensuring accuracy using our reservation system/liliRoute billing, payments, etc./liliPrepare reports for revenue management and sales teams/liliAssist with scheduling and servicing meeting rooms as needed/liliOrder and inventory sales amenities and supplies/liliProvide support and sales insight/liliOther duties as assigned by management/li/ulpQualifications
Requirements/ppQualifications:/pulliMust have a positive attitude and willingness to learn./liliSales experience in hospitality or in a related field./liliPossess highly developed verbal
written communication skills./liliAbility to influence others, negotiate, provide friendly service and possess professional selling skills./liliMust be able to work independently and simultaneously manage multiple tasks./liliMust have attention to detail, meet deadlines and demonstrate strong organization and presentation skills./li/ulpPhysical Working Demands
Working Environment:/ppThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:/pulliStand or remain in a stationary position for long periods of time (3-4 hours at a time)./liliType on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls./liliInspect and visually observe details at close range (within a few feet) and from long range./liliFrequently walking around the property to give tours of the building./li/ulpThe noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Some travel may be required to meet with prospective and current clients./ppLanguage and Reasoning Skills: To perform the duties of this job, an individual must be able to:/pulliRead, write, understand and communicate with others effectively using the English language./liliRead and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals./liliWrite routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style./liliAbility to speak effectively in English before groups such as customers or employees./liliRead and interpret business records and statistical reports in English./li/ulpNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship./p/div
Quality/liliTeamwork/li/ulpDuties and Expectations/ppHappy Guests/pullistrongGuest Relations:/strong Greet guests happily upon arrival and throughout their stay with a smile./lilistrongName Use:/strong Use the guests names whenever possible, ensuring they feel properly welcomed./lilistrongGuest Satisfaction:/strong All Team Members work together to contribute to great guest satisfaction scores./lilistrongRecovery:/strong Ability to handle challenging guest situations with hospitality and a sense of urgency./lilistrongHotel Knowledge:/strong Strong knowledge of all features of the hotel facility and amenities./lilistrongEvents:/strong Awareness and support for all groups and events at the hotel./lilistrongTechnology:/strong Understanding of relevant technology for each role./lilistrongPhone Etiquette:/strong Answer all incoming calls with friendly service using the approved greeting./li/ulpTeamwork/pullistrongCommunication:/strong Communication between Team Members should be clear, honest, and professional./lilistrongCan Do Attitude:/strong Willing to stretch beyond traditional role to meet the needs of the business and MCRs guests./lilistrongCollaboration:/strong All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace./li/ulpSales + Service Coordinator, Role Specific Duties and Expectations/ppThe Sales + Service Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients./ppResponsibilities:/pulliRespond to group inquiries and other requests in a timely manner/liliBlock groups in hotel systems/liliPrepare, show rooms, and give tours to walk-in clients/liliCreate and distribute flyers for special events/liliOversee group blocks and rooming lists, ensuring accuracy using our reservation system/liliRoute billing, payments, etc./liliPrepare reports for revenue management and sales teams/liliAssist with scheduling and servicing meeting rooms as needed/liliOrder and inventory sales amenities and supplies/liliProvide support and sales insight/liliOther duties as assigned by management/li/ulpQualifications
Requirements/ppQualifications:/pulliMust have a positive attitude and willingness to learn./liliSales experience in hospitality or in a related field./liliPossess highly developed verbal
written communication skills./liliAbility to influence others, negotiate, provide friendly service and possess professional selling skills./liliMust be able to work independently and simultaneously manage multiple tasks./liliMust have attention to detail, meet deadlines and demonstrate strong organization and presentation skills./li/ulpPhysical Working Demands
Working Environment:/ppThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:/pulliStand or remain in a stationary position for long periods of time (3-4 hours at a time)./liliType on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls./liliInspect and visually observe details at close range (within a few feet) and from long range./liliFrequently walking around the property to give tours of the building./li/ulpThe noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers). Some travel may be required to meet with prospective and current clients./ppLanguage and Reasoning Skills: To perform the duties of this job, an individual must be able to:/pulliRead, write, understand and communicate with others effectively using the English language./liliRead and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals./liliWrite routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style./liliAbility to speak effectively in English before groups such as customers or employees./liliRead and interpret business records and statistical reports in English./li/ulpNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship./p/div