divh2Call Center Representative (Onsite)/h2pJob Summary: In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department./ppJob Responsibilities:/pulliUsing Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions./liliHandles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed./liliResolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects./liliProvides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate./li/ulpAbout Walgreens/ppFounded in 1901, Walgreens proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities./ppExternal Basic Qualifications:/pulliHigh School Diploma or GED./liliBasic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)./liliBasic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online./liliIntermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents)./liliCommunicate effectively in writing and verbally./lili18 years of age or older./li/ulpPreferred Qualifications:/pulliAt least one year of pharmacy technician experience in a retail or call center environment./liliAt least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency./liliExperience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction./liliIntermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)./liliFluency in Spanish and English/li/ul/div