Customer Service Representative Spanish Bilingual Small Business
Wells Fargo, Phoenix, Arizona, United States, 85001
divh2Why Wells Fargo/h2pAre you looking for more? Find it here. At Wells Fargo, were more than a financial services leader
were a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job
its about finding all of the elements to help you thrive, in one place. Living the Well Life means youre supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. Youll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And were recognized for it
Wells Fargo once again ranked in the top three
making us the #1 financial services employer
on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S. Join us!/ph2In This Role You Will/h2pSupport customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment/ppInteract with customer service team and perform moderately complex customer support tasks/ppManage risk by following all policies and procedures and staying abreast of changes to them/ppAdvocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed/ppReceive direction from customer service supervisor and escalate non-routine questions/ph2Required Qualifications/h2p2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education/ppBilingual reading, speaking, and listening proficiency in Spanish/English/ph2Desired Qualifications/h2pAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues/ppAbility to execute in a fast paced, high demand, metric driven call center environment/ppExcellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy/ppMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers/ppAbility to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information/ppKnowledge, understanding and experience of internet, mobile, and social media technology/ppIndustry experience in financial, mortgage, administrative, collections, or reporting areas/ppStrong knowledge and understanding of bank policies, procedures, and systems/ph2Job Expectations/h2pMust be able to attend full duration of required training period/ppThis position is not eligible for Visa sponsorship/ppAbility to work additional hours as needed/ppSchedule may be eligible for a shift differential under the terms of the shift differential policy/ppMust work on-site at the location posted/ppMust complete and pass required language assessment/ph2Training Schedule/h2pTraining class starts on 3/23/2026. Training takes place Monday
Friday for 8 weeks. You are required to attend the full duration of this paid 8 weeks of training./ppWere open from Monday - Saturday 6:00 am - 8:00 pm MST. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays./ppSchedule may be eligible for a shift differential of 15% under the terms of the shift differential policy./ph2Posting Location(s)/h2p2202 W Rose Garden ln, Phoenix, AZ/ph2We Value Equal Opportunity/h2pWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./ppEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements./ppCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./ppTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo./ppWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more./ppWells Fargo Recruitment and Hiring Requirements:/ppa. Third-party recordings are prohibited unless authorized by Wells Fargo./ppb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./p/div
were a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job
its about finding all of the elements to help you thrive, in one place. Living the Well Life means youre supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. Youll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And were recognized for it
Wells Fargo once again ranked in the top three
making us the #1 financial services employer
on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S. Join us!/ph2In This Role You Will/h2pSupport customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment/ppInteract with customer service team and perform moderately complex customer support tasks/ppManage risk by following all policies and procedures and staying abreast of changes to them/ppAdvocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed/ppReceive direction from customer service supervisor and escalate non-routine questions/ph2Required Qualifications/h2p2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education/ppBilingual reading, speaking, and listening proficiency in Spanish/English/ph2Desired Qualifications/h2pAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues/ppAbility to execute in a fast paced, high demand, metric driven call center environment/ppExcellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy/ppMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers/ppAbility to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information/ppKnowledge, understanding and experience of internet, mobile, and social media technology/ppIndustry experience in financial, mortgage, administrative, collections, or reporting areas/ppStrong knowledge and understanding of bank policies, procedures, and systems/ph2Job Expectations/h2pMust be able to attend full duration of required training period/ppThis position is not eligible for Visa sponsorship/ppAbility to work additional hours as needed/ppSchedule may be eligible for a shift differential under the terms of the shift differential policy/ppMust work on-site at the location posted/ppMust complete and pass required language assessment/ph2Training Schedule/h2pTraining class starts on 3/23/2026. Training takes place Monday
Friday for 8 weeks. You are required to attend the full duration of this paid 8 weeks of training./ppWere open from Monday - Saturday 6:00 am - 8:00 pm MST. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays./ppSchedule may be eligible for a shift differential of 15% under the terms of the shift differential policy./ph2Posting Location(s)/h2p2202 W Rose Garden ln, Phoenix, AZ/ph2We Value Equal Opportunity/h2pWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./ppEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements./ppCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./ppTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo./ppWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more./ppWells Fargo Recruitment and Hiring Requirements:/ppa. Third-party recordings are prohibited unless authorized by Wells Fargo./ppb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./p/div