Curaleaf
Retail Sales Associate - Full Time
Curaleaf, Philadelphia, Pennsylvania, United States, 19102
divh2Retail Sales Associate - Full Time/h2pAt Curaleaf, were redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brandsincluding Curaleaf, Select, and Grassrootsoffer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, youll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis./ppRetail Store Associate - Full Time/ppType of Work: Full-Time Shift Availability: Open availability including weekdays, evenings, weekends, and holidays is required. Hourly Pay Rate: $17.50/hr Location: 1125 E Passyunk Ave, Philadelphia, PA 19147/ph3About the Role/h3pAs a Retail Sales Associate at Curaleaf, youll be the face of our brand and the go-to expert for our customers, helping them explore our cannabis products and delivering top-tier service with every interaction./ppYoull play a key role in creating a welcoming, informative, inclusive, and engaging experience, helping guests explore our products and find the right fit for their needs. Whether youre recommending new items, handling purchases at the register, or chatting with a first-time shopper, youll be building trust and showcasing what makes Curaleaf special. If youre passionate about cannabis, love working with people, and enjoy a fast-paced retail environment, this is the place for you./ph3What Youll Do/h3ullipCustomer Experience
Teamwork/p ullipGreet and assist all guests in a warm, professional manner to ensure an exceptional customer experience./p/lilipBuild strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice./p/lilipAddress concerns with professionalism and resolve issues to ensure customer satisfaction./p/lilipEncourage loyalty by signing guests up for rewards programs./p/lilipWork closely with your team to ensure a respectful, inclusive, and upbeat atmosphere./p/li/ul/lilipOperations
Store Standards/p ullipHelp open and close the store, handle cash, and follow all procedures and regulations./p/lilipCheck IDs, update customer profiles, and process transactions accurately./p/lilipKeep the store clean, organized, and fully stocked, from the sales floor to the backroom./p/lilipSupport inventory tasks like restocking, fulfilling online orders, and counting products./p/li/ul/lilipSales
Performance/p ullipConsistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge./p/lilipHighlight deals and complementary items at checkout to boost customer satisfaction./p/lilipStay on top of promotions and product updates to give customers a seamless experience./p/lilipStay agile and adaptable in a fast-paced, ever-changing retail environment./p/lilipTake on extra duties as needed to support the team and store success./p/li/ul/li/ulh3What Youll Bring/h3ullipA high school diploma or GED./p/lilipAt least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction./p/lilipA minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately./p/lilipThe ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment./p/lilipFlexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights./p/lilipExcellent communication skills, with the ability to connect with customers and team members alike./p/lilipStrong multitasking abilities and the agility to shift priorities as needed./p/lilipComfort with technology and a willingness to learn new tools to support daily operations and customer engagement./p/lilipSolid time management and organizational skills to stay on top of tasks and responsibilities./p/lilipEffective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns./p/lilipBasic proficiency in math and computer applications to support transactions and reporting./p/lilipA positive, proactive mindset when resolving customer issues, always aiming for a great guest experience./p/lilipStrong conflict resolution skills and the ability to remain composed under pressure./p/lilipInitiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success./p/lilipA natural ability to build rapport and maintain lasting customer relationships./p/lilipA collaborative spirit and a commitment to working well within a team environment./p/li/ulh3Even Better If You Have/h3ullipA background in a sales role with a focus on tracking KPIs and meeting sales targets./p/lilipFamiliarity with e-commerce systems and order fulfillment processes./p/lilipPrevious experience within a regulated retail setting./p/li/ulh3Physical Requirements/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less)./ph3Work Environment/h3pThis position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment./p/div
Teamwork/p ullipGreet and assist all guests in a warm, professional manner to ensure an exceptional customer experience./p/lilipBuild strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice./p/lilipAddress concerns with professionalism and resolve issues to ensure customer satisfaction./p/lilipEncourage loyalty by signing guests up for rewards programs./p/lilipWork closely with your team to ensure a respectful, inclusive, and upbeat atmosphere./p/li/ul/lilipOperations
Store Standards/p ullipHelp open and close the store, handle cash, and follow all procedures and regulations./p/lilipCheck IDs, update customer profiles, and process transactions accurately./p/lilipKeep the store clean, organized, and fully stocked, from the sales floor to the backroom./p/lilipSupport inventory tasks like restocking, fulfilling online orders, and counting products./p/li/ul/lilipSales
Performance/p ullipConsistently meet (and beat!) daily sales goals by upselling, building trust, and using your product knowledge./p/lilipHighlight deals and complementary items at checkout to boost customer satisfaction./p/lilipStay on top of promotions and product updates to give customers a seamless experience./p/lilipStay agile and adaptable in a fast-paced, ever-changing retail environment./p/lilipTake on extra duties as needed to support the team and store success./p/li/ul/li/ulh3What Youll Bring/h3ullipA high school diploma or GED./p/lilipAt least 6 months of experience in a customer-facing or sales role, with a strong focus on service and satisfaction./p/lilipA minimum of 6 months of experience using point-of-sale (POS) systems and handling cash transactions accurately./p/lilipThe ability to thrive both independently and as part of a team in a fast-paced, compliance-driven environment./p/lilipFlexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights./p/lilipExcellent communication skills, with the ability to connect with customers and team members alike./p/lilipStrong multitasking abilities and the agility to shift priorities as needed./p/lilipComfort with technology and a willingness to learn new tools to support daily operations and customer engagement./p/lilipSolid time management and organizational skills to stay on top of tasks and responsibilities./p/lilipEffective de-escalation techniques and a calm, solution-oriented approach to handling customer concerns./p/lilipBasic proficiency in math and computer applications to support transactions and reporting./p/lilipA positive, proactive mindset when resolving customer issues, always aiming for a great guest experience./p/lilipStrong conflict resolution skills and the ability to remain composed under pressure./p/lilipInitiative and a team-first attitude, with a readiness to support store leadership and contribute to overall success./p/lilipA natural ability to build rapport and maintain lasting customer relationships./p/lilipA collaborative spirit and a commitment to working well within a team environment./p/li/ulh3Even Better If You Have/h3ullipA background in a sales role with a focus on tracking KPIs and meeting sales targets./p/lilipFamiliarity with e-commerce systems and order fulfillment processes./p/lilipPrevious experience within a regulated retail setting./p/li/ulh3Physical Requirements/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, walk, talk or hear, stoop, kneel, crouch or crawl, use hands and fingers to feel, reach with hands and arms, and lift up to 25 pounds. The employee is occasionally required to climb, balance, and lift up to 50 pounds. This position requires close vision (clear vision at 20 inches or less)./ph3Work Environment/h3pThis position has allergen warnings including potential exposure to dust, pollen, and plant pathogens, and requires the ability to work in confined spaces, have a high stress tolerance, adaptability, and be flexible to work in an ever-changing environment./p/div