Associate Customer Service Representative - Credit Cards - Boots to Banking

divh2Associate Customer Service Representative

Boots to Banking/h2pWells Fargo is seeking an Associate Customer Service Representative

Boots to Banking in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why were the #1 financial services company to grow YOUR career. Apply today./ppIn this role, you will:/pulliSupport customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment/liliPerform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems/liliRegularly receive direction from supervisor and escalate questions and issues to more senior employees/liliInteract with team on basic information, plus internal or external customers/li/ulpRequired Qualifications:/pulli6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education/li/ulpDesired Qualifications:/pulliMilitary experience researching and assessing questions, process, and procedures to make recommendations on solutions./liliMilitary experience with tracking information in multiple computer systems with high level of accuracy./liliAbility to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues./liliAbility to execute in a fast paced, high demand, metric driven call center environment./liliExcellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy./liliMilitary experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers./liliAbility to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information./liliKnowledge, understanding and experience of internet, mobile, and social media technology./li/ulpJob Expectations:/pulliMust be able to attend full duration of required classroom training period/liliAbility to work additional hours as needed/liliMust work on-site at the location posted/liliThis position is not eligible for Visa sponsorship/li/ulpTraining Schedule:/pulliClassroom training will be for 8 weeks, Monday - Friday, 8:30 am

5:00 pm. Work schedule after classroom training will be provided prior to start date./liliWere open 24 hours, 7 days a week./liliYour regular work schedule will be based on business need and will include working a weekend day and some holidays./li/ulpJob Location:/pulli2150 W Pinnacle Peak Road, Phoenix, AZ 85027/li/ulpWe Value Equal Opportunity/ppWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic./ppEmployees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements./ppCandidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process./ppApplicants with Disabilities/ppTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo./ppDrug and Alcohol Policy/ppWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more./ppWells Fargo Recruitment and Hiring Requirements:/ppa. Third-Party recordings are prohibited unless authorized by Wells Fargo./ppb. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process./p/div