Systems Adoption Specialist (User Adoption)
AVALON BAY COMMUNITIES, Inc., San Jose, California, United States, 95199
Overview
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.
The Role The Systems Adoption Specialist plays a key role supporting both community and departmental operations by promoting effective and consistent use of policies, procedures, and digital tools. This position helps AvalonBay associates by monitoring compliance, offering technical support, and driving user adoption of operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.
Essential Job Functions
Perform quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVB’s policies and procedures. May support efforts in defining quality assurance criteria.
Provide technical support for associates using resident and vendor-facing systems and applications, including Tier 1 support, “how do I” guidance, and occasional training. Escalate more complex situations to management.
Assist with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications.
Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
Provide systems support on the implementation of jurisdictional requirements.
Non-Essential Functions: All other tasks assigned by the manager.
Minimum Qualifications Education:
Bachelor’s degree in business administration, Management, or a related field preferred.
High School diploma (or equivalent) is required.
Experience:
Minimum 1 year of experience in multi-family property management, real estate, hospitality, or retail preferred.
Minimum 1 year of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.
Knowledge, Skills and Abilities:
Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
Strong analytical skills to review reports, interpret data, and prioritize tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to operate general office equipment (computer, telephone, copier, fax machine).
Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.
Physical Demands
Office-based environment with occasional travel.
Working Environment
Normal office environment.
Training
Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
All System and Facilitation-related training.
Any other applicable training assigned by the manager.
How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits – health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
Applications are being accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
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The Role The Systems Adoption Specialist plays a key role supporting both community and departmental operations by promoting effective and consistent use of policies, procedures, and digital tools. This position helps AvalonBay associates by monitoring compliance, offering technical support, and driving user adoption of operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.
Essential Job Functions
Perform quality assurance monitoring & reporting to ensure systems and applications are used as intended, within compliance and in accordance with AVB’s policies and procedures. May support efforts in defining quality assurance criteria.
Provide technical support for associates using resident and vendor-facing systems and applications, including Tier 1 support, “how do I” guidance, and occasional training. Escalate more complex situations to management.
Assist with acquisitions onboarding, including conversion of community data into AvalonBay systems and community setup with AVB systems/applications.
Support lease-ups and asset management projects by ensuring accurate system and application setup for existing and new developments.
Provide systems support on the implementation of jurisdictional requirements.
Non-Essential Functions: All other tasks assigned by the manager.
Minimum Qualifications Education:
Bachelor’s degree in business administration, Management, or a related field preferred.
High School diploma (or equivalent) is required.
Experience:
Minimum 1 year of experience in multi-family property management, real estate, hospitality, or retail preferred.
Minimum 1 year of experience on one or more of AvalonBay’s software applications required. See list of applications in the KSA section below.
Knowledge, Skills and Abilities:
Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
Strong analytical skills to review reports, interpret data, and prioritize tasks.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to operate general office equipment (computer, telephone, copier, fax machine).
Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.
Physical Demands
Office-based environment with occasional travel.
Working Environment
Normal office environment.
Training
Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
All System and Facilitation-related training.
Any other applicable training assigned by the manager.
How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.
We offer:
Comprehensive benefits – health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.
AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.
Applications are being accepted on an ongoing basis.
AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.
For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)
#J-18808-Ljbffr