Posted Friday, January 23, 2026 at 8:00 AM
Hornblower Group is a global leader in experiencesand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiencesas well asferry andtransportation services.Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
Reporting to the CHRO, the Sr. Director of HR is responsible for leading and managing HR functions across the Ferries and Concession division in the US. This role requires strategic leadership, exceptional interpersonal skills and a deep understanding of HR best practices to support the company’s workforce and organizational goals. They are responsible for developing and implementing strategies to attract, engage, develop and retain employees. This role works to continuously improve the organization's Human Resources function by planning, implementing and evaluating employee relations programs that create a positive culture and an engaged workforce. Duties and Responsibilities:
HR Operations Management: Manage day-to-day HR operations, including payroll, benefits administration, and compliance with labor laws Develops and implements HR strategies and initiatives aligned with the overall business strategy Maintains strong partnerships with management team, establishing a valuable consultative role within the organization to become a trusted advisor Assists to develop and refine business and strategic plans in collaboration with the Senior Leadership team Collaboratively works with senior leadership team, operations managers and the Human Resources team to achieve continuous improvement Develops and implements effective recruitment strategies Oversees the talent acquisition process ensuring alignment with yearly labor budgets at all ports Leads the development, implementation, and coordination of policies, procedures and programs supporting critical HR initiatives including recruitment, retention strategy and compensation Develops and supports programming and strategies to enhance the employee experience and culture management Manages and supports crew employment programs including local programs required under NYC Ferry contract Actively manages compensation process; conducts job evaluations and market compensation surveys Participates as a key member of the company’s negotiations team and in partnership with labor relations counsel during collective bargaining Supports the HR partner in managing the collective bargaining agreement, as applicable Coaches’ management teams and leadership on how to explore and address employee disciplinary and performance issues in adherence with legislation, policies and procedures and collective agreements Provides frequent feedback to the operations leadership team about the status of candidates, onboarding, training activities, project updates and HR metrics Demonstrates extensive working knowledge of the federal and state labor laws Establishes appropriate controls to ensure compliance with payroll processes, guidelines, company policy,legislative and regulatory requirements Partners with legal counsel on high-risk situations to ensure adherence to company policy and legislative requirements to migrate risk and exposure Works with the Safety Services on detailed needs assessments for training, development, HR systems and improvements that support business objectives Works to continuously improve the level of HR support provided to the operations through programs, tools, resources on labor and employment issues that frequently arise Leads and facilitates all workplace investigations in accordance with the Company’s Workplace Violence, Harassment and Discrimination program Provides accurate, timely responses to employee and management inquiries regarding policies and employment legislation Adheres to all health and safety regulations in accordance with United States Coast Guard regulations Works with a safety mindset by ensuring that employees follow all safety policies and procedures Takes overall responsibility and accountability for the prevention of work-related injuries and/or illness by identifying and communicating risks, hazards and opportunities on the job Partners with local leaders to ensure necessary measures (i.e. PPE) and allocates resources to keep the workplace safe Understands all policies and procedures relating to the employee’s role within the company Conducts port-level compliance audits to verify that all required mariner licenses and certifications are properly maintained Works closely with Marine Operational leaders in the management of Drug and Alcohol program, training and USCG compliance, and safety audits Partnering with the corporate Total Rewards, Talent Acquisition, Talent Management, and Employee Relations functions to effectively deliver HR programs and initiatives Completes any other duties as assigned Requirements & Qualifications:
College degree in Human Resources, Business Administration or related discipline PHR or SPHR certification Minimum of 10+ years of progressive Human Resources leadership and supervisory experience Experience working in a unionized and non-unionized environment Must be proficient in Microsoft Office Suite, experience in Dayforce preferred Previous experience managing multi-state operations Strong service-oriented mindset within a fast-paced environment Excellent communication, interpersonal, and organizational skills Ability to handle multiple projects and meet deadlines as required Analyze HR metrics to track progress and inform workforce planning and development Knowledge of workplace legislation Demonstrated initiative and problem-solving skills Travel to ports will be required The RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
#J-18808-Ljbffr
Reporting to the CHRO, the Sr. Director of HR is responsible for leading and managing HR functions across the Ferries and Concession division in the US. This role requires strategic leadership, exceptional interpersonal skills and a deep understanding of HR best practices to support the company’s workforce and organizational goals. They are responsible for developing and implementing strategies to attract, engage, develop and retain employees. This role works to continuously improve the organization's Human Resources function by planning, implementing and evaluating employee relations programs that create a positive culture and an engaged workforce. Duties and Responsibilities:
HR Operations Management: Manage day-to-day HR operations, including payroll, benefits administration, and compliance with labor laws Develops and implements HR strategies and initiatives aligned with the overall business strategy Maintains strong partnerships with management team, establishing a valuable consultative role within the organization to become a trusted advisor Assists to develop and refine business and strategic plans in collaboration with the Senior Leadership team Collaboratively works with senior leadership team, operations managers and the Human Resources team to achieve continuous improvement Develops and implements effective recruitment strategies Oversees the talent acquisition process ensuring alignment with yearly labor budgets at all ports Leads the development, implementation, and coordination of policies, procedures and programs supporting critical HR initiatives including recruitment, retention strategy and compensation Develops and supports programming and strategies to enhance the employee experience and culture management Manages and supports crew employment programs including local programs required under NYC Ferry contract Actively manages compensation process; conducts job evaluations and market compensation surveys Participates as a key member of the company’s negotiations team and in partnership with labor relations counsel during collective bargaining Supports the HR partner in managing the collective bargaining agreement, as applicable Coaches’ management teams and leadership on how to explore and address employee disciplinary and performance issues in adherence with legislation, policies and procedures and collective agreements Provides frequent feedback to the operations leadership team about the status of candidates, onboarding, training activities, project updates and HR metrics Demonstrates extensive working knowledge of the federal and state labor laws Establishes appropriate controls to ensure compliance with payroll processes, guidelines, company policy,legislative and regulatory requirements Partners with legal counsel on high-risk situations to ensure adherence to company policy and legislative requirements to migrate risk and exposure Works with the Safety Services on detailed needs assessments for training, development, HR systems and improvements that support business objectives Works to continuously improve the level of HR support provided to the operations through programs, tools, resources on labor and employment issues that frequently arise Leads and facilitates all workplace investigations in accordance with the Company’s Workplace Violence, Harassment and Discrimination program Provides accurate, timely responses to employee and management inquiries regarding policies and employment legislation Adheres to all health and safety regulations in accordance with United States Coast Guard regulations Works with a safety mindset by ensuring that employees follow all safety policies and procedures Takes overall responsibility and accountability for the prevention of work-related injuries and/or illness by identifying and communicating risks, hazards and opportunities on the job Partners with local leaders to ensure necessary measures (i.e. PPE) and allocates resources to keep the workplace safe Understands all policies and procedures relating to the employee’s role within the company Conducts port-level compliance audits to verify that all required mariner licenses and certifications are properly maintained Works closely with Marine Operational leaders in the management of Drug and Alcohol program, training and USCG compliance, and safety audits Partnering with the corporate Total Rewards, Talent Acquisition, Talent Management, and Employee Relations functions to effectively deliver HR programs and initiatives Completes any other duties as assigned Requirements & Qualifications:
College degree in Human Resources, Business Administration or related discipline PHR or SPHR certification Minimum of 10+ years of progressive Human Resources leadership and supervisory experience Experience working in a unionized and non-unionized environment Must be proficient in Microsoft Office Suite, experience in Dayforce preferred Previous experience managing multi-state operations Strong service-oriented mindset within a fast-paced environment Excellent communication, interpersonal, and organizational skills Ability to handle multiple projects and meet deadlines as required Analyze HR metrics to track progress and inform workforce planning and development Knowledge of workplace legislation Demonstrated initiative and problem-solving skills Travel to ports will be required The RESPECT
Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts
RESPECT
at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
#J-18808-Ljbffr