Membership Engagement Associate
Tennessee Society of Association Executives, Itasca, Illinois, United States, 60143
Save lives, from the workplace to anyplace.
The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.
We are currently looking for a
Membership Engagement Associate
to join us in our mission to save lives and prevent injuries.
Position Highlights The Membership Engagement Associate will work under the supervision of the Director of Membership and work collaboratively with the Senior Membership Manager, to provide support to the Membership Department in order to recruit, retain, and develop membership.
What You’ll Do
Initial contact and engagement with new members on a monthly basis by phone and email
Manage Co-Insurance billing process
Manage Co-Insurance onboarding for new groups and maintaining website landing pages for both co-insurance groups
Assist Board Liaison with annual membership voting process and reporting
Delegates meeting preparation, Board Effect platform management, meeting scheduling/ documents, attendance/ minutes and additional communications
Maintain Delegate roster list and vetting of candidates for positions
Work with Customer Service to maintain accurate member data
Coordinate member invoicing process and reports with internal and external teams and provide support for the accounting department related to member payments
Coordinate member packets for new and renewing members
Respond to basic membership inquiries, utilizing existing member benefits
Assist in preparing for Congress & Delegates responsibilities during meeting
Work with Membership Manager to populate the Marketing Content Calendar
Works with the Membership Manager on new and renewing membership communications
Run membership reports from Salesforce as needed
Assist with inquiries to the membership info email inbox, as needed
Assist with Member Benchmarking Survey, add new users, reset password requests, resolve access issues
Provide support on Webinars when needed for other business units
Coordinate with the membership team to post and serve as a community admin in NSC Community (Higher Logic)
Maintain internal membership info pages on SafetyNet for NSC Staff
Travel as required
Additional duties as assigned
We’re Looking for Someone with:
Bachelor's degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
Bachelor’s degree preferred.
Two or more years of non-profit association experience in membership or customer relations
Self-motivated to learn new technology
Great interpersonal, organizational and time management skills
Strong team player and attention to detail
Upper intermediate proficiency with Microsoft Suite, specifically Excel
Knowledge of Salesforce or equivalent AMS; Marketing Cloud a bonus
Comfortable presenting online via Teams or Zoom; knowledge of online webinar platforms a plus
This is a remote position
Salary for this role is $60,000
Reasons You’ll Love It Here
At least 20 PTO days accrued 1st year and 11 paid holidays
Flexible work arrangements
Comprehensive medical, dental, vision, and life insurance plans
Flex spending accounts for medical and dependent care
403(b) & Roth 403(b) with employer match up to 6%
Reimbursable training
Dress for your day
Our hiring process is designed to give you the opportunity to shine at each step It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
NSC is a Recovery-Friendly Workplace We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions.
NSC is an equal opportunity employer. #J-18808-Ljbffr
The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur.
We are currently looking for a
Membership Engagement Associate
to join us in our mission to save lives and prevent injuries.
Position Highlights The Membership Engagement Associate will work under the supervision of the Director of Membership and work collaboratively with the Senior Membership Manager, to provide support to the Membership Department in order to recruit, retain, and develop membership.
What You’ll Do
Initial contact and engagement with new members on a monthly basis by phone and email
Manage Co-Insurance billing process
Manage Co-Insurance onboarding for new groups and maintaining website landing pages for both co-insurance groups
Assist Board Liaison with annual membership voting process and reporting
Delegates meeting preparation, Board Effect platform management, meeting scheduling/ documents, attendance/ minutes and additional communications
Maintain Delegate roster list and vetting of candidates for positions
Work with Customer Service to maintain accurate member data
Coordinate member invoicing process and reports with internal and external teams and provide support for the accounting department related to member payments
Coordinate member packets for new and renewing members
Respond to basic membership inquiries, utilizing existing member benefits
Assist in preparing for Congress & Delegates responsibilities during meeting
Work with Membership Manager to populate the Marketing Content Calendar
Works with the Membership Manager on new and renewing membership communications
Run membership reports from Salesforce as needed
Assist with inquiries to the membership info email inbox, as needed
Assist with Member Benchmarking Survey, add new users, reset password requests, resolve access issues
Provide support on Webinars when needed for other business units
Coordinate with the membership team to post and serve as a community admin in NSC Community (Higher Logic)
Maintain internal membership info pages on SafetyNet for NSC Staff
Travel as required
Additional duties as assigned
We’re Looking for Someone with:
Bachelor's degree and at least 2 years of relevant experience. In lieu of education, at least 4 years of relevant experience
Bachelor’s degree preferred.
Two or more years of non-profit association experience in membership or customer relations
Self-motivated to learn new technology
Great interpersonal, organizational and time management skills
Strong team player and attention to detail
Upper intermediate proficiency with Microsoft Suite, specifically Excel
Knowledge of Salesforce or equivalent AMS; Marketing Cloud a bonus
Comfortable presenting online via Teams or Zoom; knowledge of online webinar platforms a plus
This is a remote position
Salary for this role is $60,000
Reasons You’ll Love It Here
At least 20 PTO days accrued 1st year and 11 paid holidays
Flexible work arrangements
Comprehensive medical, dental, vision, and life insurance plans
Flex spending accounts for medical and dependent care
403(b) & Roth 403(b) with employer match up to 6%
Reimbursable training
Dress for your day
Our hiring process is designed to give you the opportunity to shine at each step It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!
NSC is a Recovery-Friendly Workplace We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions.
NSC is an equal opportunity employer. #J-18808-Ljbffr